User Agreement

User Agreement

This User Agreement is a binding contract between ToolWorld (also referred to as 'we', 'us' or 'our') and you, the individual or entity that accesses, registers for, or uses the ToolCMS platform and its related websites, applications, tools, plugins, templates and online services (collectively, the 'Platform'). This English version applies when the website is displayed in English and governs users in jurisdictions other than mainland China, Hong Kong, Macau and Taiwan. The agreement is organized by jurisdiction, and each jurisdiction section applies independently and on a self-contained basis to users residing in the relevant jurisdiction; no section depends on, or incorporates by reference, any other jurisdiction section.

This User Agreement was published and became effective on October 22, 2026. By registering an account, logging in, or otherwise accessing or using the Platform, you acknowledge that you have read, understood and agreed to be bound by the section that applies to your jurisdiction. If you do not agree to any part of this agreement, you must immediately stop registering for, accessing, or using the Platform. Your continued use of the Platform after the effective date, or after any notice of changes described in the applicable section, constitutes your acceptance of this agreement and of those changes.

Each jurisdiction section below describes the specific legal framework that applies to the relationship between you and us, including the mandatory consumer-protection rights, data-protection obligations, and dispute-resolution rules that cannot be waived or excluded by contract. Defined terms used in one jurisdiction section have the meaning given in that section. If any provision of a section is held unenforceable, the remaining provisions of that section remain in full force, and the unenforceable provision is modified only to the minimum extent required to make it enforceable.

Select your region to jump to the section that applies to you. Each section is written in the local language.

United States (CCPA/CPRA and Federal Laws)

This section applies to users who reside in the United States, including consumers and businesses that access the Platform from the United States. We provide the Platform as a content-management and website-building service operated under United States law. Nothing in this section is intended to waive, and this section does not waive, any non-waivable rights you may have under federal or state law, including the California Consumer Privacy Act of 2018 as amended by the California Privacy Rights Act of 2020 ('CCPA/CPRA'), the Children's Online Privacy Protection Act ('COPPA'), the Controlling the Assault of Non-Solicited Pornography and Marketing Act ('CAN-SPAM'), Section 5 of the Federal Trade Commission Act, and the applicable state unfair or deceptive acts and practices statutes ('UDTPA') and, where relevant, the Uniform Commercial Code ('UCC') of your state.

1. Scope and Acceptance of this Agreement

This section forms the agreement between you and us for your access to and use of the Platform. It describes the services we provide, the rules that govern your use, the fees that may apply to paid plans, and the respective limits of our liability. You represent that you are at least 18 years of age, or the age of majority in your state of residence, and that you have the legal capacity to enter into this agreement. If you are using the Platform on behalf of a company or other organization, you represent that you are authorized to bind that organization to this agreement.

You accept this agreement by clicking a button or checking a box indicating acceptance during registration, by logging into your account, or by any actual use of the Platform after this agreement becomes available to you. If you do not accept this agreement, you are not licensed to use the Platform and must discontinue access. We may decline to offer the Platform to any person or entity, in our sole discretion, and using the Platform does not create any agency, partnership, employment, or joint-venture relationship between you and us.

2. Account Registration and Security

To use most features of the Platform, you must create an account and provide a username, a valid email address, and a password stored only in hashed form. You agree to provide accurate, current and complete information during registration and to keep that information up to date. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You must not share your password, transfer your account to any other person, or create more than one personal account without our permission.

You agree to notify us promptly, through our support email or the in-app ticket/contact form, of any unauthorized use of your account or any other security breach. We may suspend or terminate your account if we reasonably believe that your credentials have been compromised or that your account is being used in a manner that violates this agreement or applicable law, including the UDTPA of your state where it prohibits deceptive online practices. We are not liable for any loss arising from unauthorized use of your account that results from your failure to safeguard your credentials, except where such liability cannot be limited under applicable law.

3. Services and Acceptable Use

The Platform provides tools for building, hosting and managing websites and content, including templates, plugins, media libraries, publishing workflows, and analytics. We may add, modify, or discontinue features at any time, and we may impose limits on storage, bandwidth, or usage consistent with the plan you select. You agree to use the Platform only for lawful purposes and in compliance with all applicable federal and state laws, including laws governing commercial email, data protection, intellectual property, and online conduct.

As a condition of use, you must not: use the Platform to send unsolicited commercial email in violation of the CAN-SPAM Act; upload or distribute malware, phishing pages, or content that infringes or misappropriates the intellectual property of others; build or operate sites that engage in deceptive, unfair, or fraudulent practices prohibited by Section 5 of the FTC Act or your state UDTPA; attempt to gain unauthorized access to the Platform, other accounts, or connected systems; or resell, rent, or reverse-engineer the Platform except as permitted by applicable law. We may review and remove content that violates this agreement, but we have no obligation to monitor all user content.

4. Membership and Paid Services

Some features of the Platform require a paid subscription. Where a subscription applies, the plan name, order number, amount, billing cycle, and start and expiry dates are displayed to you before purchase, and payment is processed by a third-party payment provider. We do not collect or store your card number, expiration date, or payment password; those credentials are handled solely by the payment provider under its own security standards. Fees are quoted in the currency shown at checkout and are non-refundable except as required by applicable law or as expressly stated on the purchase page.

Subscriptions renew automatically at the end of each billing cycle unless you cancel before the renewal date. You may manage or cancel your subscription through your account settings or by contacting our support email or the in-app ticket/contact form. If you are a resident of a state whose laws require specific refund, recurring-billing, or automatic-renewal disclosures, we provide those disclosures at the point of sale. Nothing in this section limits any right you have under the UCC or state consumer-protection law regarding unauthorized charges or billing errors. We may change our fees on a prospective basis and will give you reasonable notice before any renewal affected by a fee change.

5. User Content and Intellectual Property

You retain all ownership rights in the content you create, upload, publish, or configure through the Platform, including your text, images, tool configurations, and custom templates ('User Content'). You represent and warrant that your User Content is original to you or that you have obtained all necessary rights, licenses, and consents, and that it does not infringe any third party's copyright, trademark, privacy, or publicity rights, or violate applicable law. You grant us a worldwide, non-exclusive, royalty-free license to host, store, reproduce, transmit, and display your User Content solely as necessary to provide, operate, secure, and improve the Platform.

We retain all right, title, and interest in the Platform itself, including its software, source code, trademarks, design, pre-made templates, and documentation, which are protected by copyright, trademark, and other intellectual-property laws. Except for the limited access granted to use the Platform, no rights are transferred to you. If you provide us feedback or suggestions, we may use them without restriction or compensation. Upon termination of your account, the license to use your User Content for operating the Platform ends, but we may retain archival or legally required copies as described in the privacy policy.

6. Third-Party Services and Plugins

The Platform may let you install, connect, or configure third-party plugins, integrations, payment providers, content-delivery networks, and analytics services ('Third-Party Services'). Third-Party Services are provided by their respective developers and are governed by the terms and privacy policies of those providers. We do not control, and are not responsible for, the availability, accuracy, content, security, or practices of Third-Party Services, and your use of them is at your own risk.

You are responsible for reviewing the terms and privacy practices of each Third-Party Service before installing it, and for ensuring that the data processed through that service is handled lawfully. Installing a plugin may cause data to be shared with the plugin developer; you should consult that plugin's own documentation. We may disable or remove a Third-Party Service that presents a security, legal, or policy risk, but we have no obligation to do so. Integration with a Third-Party Service does not create any endorsement of that service by us, nor any liability on our part for that service's acts or omissions.

7. Disclaimers and Limitation of Liability

The Platform is provided 'as is' and 'as available', without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Platform will be uninterrupted, error-free, secure, or free of viruses or other harmful components, or that your User Content will always be available. Some states do not allow the exclusion of certain warranties, so the above exclusions may not apply to you in their entirety; in that case, they apply to the maximum extent permitted by the law of your state.

To the fullest extent permitted by applicable law, neither we nor our suppliers or licensors will be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including lost profits, lost data, or business interruption, arising from or related to your use of, or inability to use, the Platform. In no event will our aggregate liability exceed the total amounts paid by you to us for the Platform during the twelve months preceding the event giving rise to the claim. This limitation does not apply to liability that cannot be limited under applicable law, including liability for fraud, willful misconduct, or any rights you have as a consumer under your state's UDTPA or other non-excludable statutory protections.

8. Suspension and Termination

You may stop using the Platform and close your account at any time through your account settings or by contacting our support email or the in-app ticket/contact form. We may suspend or terminate your access or account if you materially breach this agreement, if required by law or by a competent authority, if your account is inactive for an extended period, or if we reasonably believe your use creates a risk to the Platform, other users, or third parties. Before terminating for breach, we will, where reasonably practicable and legally permitted, give you notice and an opportunity to cure.

Upon termination, your right to use the Platform ends immediately, and we may delete your account and associated User Content, except that we may retain information as required by law, for tax or accounting records, or to resolve disputes, prevent fraud, or enforce this agreement. Provisions that by their nature should survive termination, including ownership, disclaimers, limitations of liability, and governing law, survive. If you are a consumer, termination does not relieve you of obligations that accrued before termination, nor does it deprive you of any statutory refund or other remedy available to you under applicable state or federal law.

9. Privacy and Data Protection

Our collection and handling of your personal information when you use the Platform is described in the Platform's Privacy Policy, in the section titled 'United States (CCPA/CPRA and Federal Laws)'. That section explains the categories of information we collect, how we use it, the service providers and third parties with whom it may be shared, and your rights under CCPA/CPRA, other state comprehensive privacy laws such as the Virginia Consumer Data Protection Act, the Colorado Privacy Act, the Connecticut Data Privacy Act, and the Utah Consumer Privacy Act, and federal law including COPPA for users under the age of 13.

By using the Platform, you acknowledge the privacy practices described in that section, including your rights to request access to, correction of, and deletion of your personal information, to opt out of the 'sale' or 'sharing' of your personal information as those terms are defined under CCPA/CPRA, and to limit the use of sensitive personal information where that right applies. You may exercise these rights by submitting a verified request through our support email or the in-app ticket/contact form. We do not discriminate against you for exercising your privacy rights. Where we process personal information on behalf of a business customer, that customer remains the responsible party.

10. Governing Law and Dispute Resolution

This section and any dispute arising out of or related to it or the Platform are governed by the laws of the United States and, where state law applies, by the law of your state of residence or the state designated in the applicable notice, without regard to conflict-of-laws rules. Claims involving amounts within the jurisdictional limit of a small-claims court may be brought in the small-claims court of your county of residence. To the extent a dispute is not resolved in small claims and is subject to mandatory arbitration under applicable law, you may elect to bring the claim in a court of competent jurisdiction rather than arbitration where such election is permitted; nothing in this agreement limits your right to bring a claim before a federal or state agency.

If a court of competent jurisdiction holds that this agreement requires litigation rather than arbitration, the parties consent to the personal jurisdiction of the state and federal courts located in the relevant district, for the resolution of disputes not otherwise barred. You may also report potential violations to the Federal Trade Commission or the attorney general of your state. This section does not prevent you from invoking any non-waivable consumer right or remedy under UDTPA, the UCC, or other applicable law, and the disclaimers and limitations above are read together with those mandatory protections.

11. Changes to this Agreement

We may update this agreement from time to time to reflect changes in our services, legal requirements, or business practices. When we make material changes, we will provide notice by posting the updated agreement on the Platform, by emailing the address associated with your account, or by another reasonable means, and we will indicate the effective date. Your continued use of the Platform after the revised agreement takes effect constitutes acceptance of the changes.

If you do not agree with a revised agreement, your sole remedy is to stop using the Platform and close your account before the change takes effect. We will not apply retroactive changes that materially reduce your rights without giving you a reasonable opportunity to object or to terminate. For paid subscriptions, material changes that adversely affect your paid services may entitle you, where required by applicable law, to a pro-rata refund or the right to cancel your subscription without penalty.

12. Contact Us

If you have questions, complaints, or requests regarding this agreement or your account, you may reach us through our support email or the in-app ticket/contact form. For privacy requests, including requests under CCPA/CPRA or other state privacy laws, please use the contact channels described in the United States section of the Privacy Policy and include sufficient information to verify your identity and locate your account.

If you are a California resident and have an unresolved privacy or data-use concern that we have not addressed satisfactorily, you may contact the California Privacy Protection Agency or file a complaint with the appropriate authority. We aim to respond to substantive inquiries within a reasonable period and to escalate any matter that requires review by a competent regulator or court.

European Union / EEA (GDPR and ePrivacy Directive)

This section applies to users who are located in the European Union, the European Economic Area, or Switzerland ('EEA User'). We act as a controller of the personal data described in the European section of the Platform Privacy Policy, and we process that data in accordance with Regulation (EU) 2016/679 (the 'General Data Protection Regulation' or 'GDPR'), the ePrivacy Directive 2002/58/EC, and the national laws implementing these instruments in your member state. Nothing in this agreement limits or excludes the mandatory consumer and data-protection rights that you enjoy under EU and national law, including the rights under Directive 93/13/EEC on unfair contract terms and the consumer rights of your member state, which cannot be waived by contract.

1. Scope and Acceptance of this Agreement

This section is the contract between you and us for your use of the Platform. By creating an account, logging in, or using the Platform, you confirm that you are located in the EEA and that you accept this agreement. If you do not accept it, you must not access or use the Platform. If you are under the age of digital consent defined in your member state (which is no lower than 13 and may be set at 16 by your member state), you may use the Platform only with the valid consent of your parent or guardian, as required by Article 8 GDPR.

We may, in appropriate cases, appoint a representative within the EEA where required under Article 27 GDPR. You are responsible for the accuracy of the registration details and for ensuring that your use of the Platform complies with this agreement, GDPR, the ePrivacy Directive, and the national law of your member state. This section is independent of, and does not cross-refer to, the other jurisdiction sections of this agreement.

2. Account Registration and Security

To use the Platform you must provide a username, an email address, and a password stored only in hashed form, together with your language preference. You agree to keep your account details accurate and up to date. You are responsible for all activity under your account and for maintaining the confidentiality of your credentials. You must not create a false identity, impersonate another person, or register on behalf of a third party without authority.

You must notify us through our support email or the in-app ticket/contact form of any suspected unauthorized access or security incident affecting your account. We apply appropriate technical and organizational measures, including encryption in transit under TLS, access control on a need-to-know basis, and logging, to protect your account. If we become aware of a personal-data breach affecting your data, we will notify the competent supervisory authority within 72 hours where required by Article 33 GDPR, and will notify you directly where the breach is likely to result in a high risk to your rights, as required by Article 34 GDPR.

3. Services and Acceptable Use

The Platform provides website-building, content-management, hosting, and related tools. We may develop, modify, or withdraw features, and we may impose usage limits consistent with the plan you hold. You may use the Platform only for lawful purposes and in compliance with GDPR, the ePrivacy Directive, and national law, including the laws of your member state on electronic communications, copyright, and consumer protection. You must not use the Platform to process personal data in a manner that violates the rights of data subjects.

You must not: collect or process personal data of others through the Platform without a valid legal basis; place cookies or similar trackers on end-user devices without the consent required under the ePrivacy Directive; send electronic marketing without complying with the marketing rules of your member state; upload unlawful, defamatory, or infringing content; attempt to disrupt, reverse-engineer, or gain unauthorized access to the Platform; or represent the Platform as endorsed by any EU institution or authority. We may restrict or remove content that we reasonably believe breaches this agreement or applicable law.

4. Membership and Paid Services

Certain features require a paid subscription. The plan, price, billing period, and start and end dates are shown to you before purchase, and payment is handled by a third-party payment provider; we do not receive or store your card number, expiry date, or payment password. Prices are stated inclusive of applicable value-added tax where required, and you are responsible for the fees of the plan you select. Subscriptions renew automatically unless you cancel before the end of the current period.

If you are a consumer within the EEA, you have the right to withdraw from a distance contract for digital content within 14 days under Directive 2011/83/EU, except where performance has begun with your express consent and acknowledgment that you thereby lose the right of withdrawal. You may cancel through your account settings or by contacting our support email or the in-app ticket/contact form. We will provide any refund due using the same means of payment you used, without undue delay and in any event within the period required by applicable law. No term of this section removes any mandatory refund, guarantee, or price-related right under your member state's consumer law.

5. User Content and Intellectual Property

You retain ownership of all User Content you create, upload, or configure on the Platform. You warrant that you hold all necessary rights in your User Content and that it does not infringe any third party's intellectual-property rights or violate applicable law, including the rights of data subjects under GDPR where your content contains personal data. You grant us a limited, non-exclusive, royalty-free license to host, reproduce, and transmit your User Content solely to provide and secure the Platform.

We own the Platform, including its software, trademarks, templates, and documentation, which are protected by copyright and other intellectual-property laws. Your use of the Platform does not transfer any ownership to you. We may use aggregated, anonymized usage statistics to improve the service, but we will not identify you personally from such statistics without your consent. On account closure, the operating license for your User Content ends, subject to any retention required by law.

6. Third-Party Services and Plugins

The Platform may integrate with third-party plugins, payment providers, content-delivery networks, and analytics tools. Each Third-Party Service is governed by its own terms and privacy policy, and the provider is the independent controller or processor of any data it collects. We are not responsible for the acts, omissions, or data practices of Third-Party Services. You must obtain any consent and ensure any legal basis required before allowing a plugin to process personal data of your end users.

Where we engage a processor on our behalf, such as a cloud hosting provider, a content-delivery network such as EdgeOne, an email and ticketing provider, or an anonymized analytics provider, we do so under a data-processing agreement meeting Article 28 GDPR, including standard contractual clauses for any transfer outside the EEA. Cross-border transfers of your personal data described in the Privacy Policy are based on an adequacy decision, standard contractual clauses, or another valid Article 46 to 49 safeguard. We may remove a plugin that creates a legal or security risk.

7. Disclaimers and Limitation of Liability

The Platform is provided 'as is' without warranties beyond those that cannot be excluded under your member state's law. We do not guarantee uninterrupted, error-free, or fully secure operation. To the extent permitted by law, we exclude liability for indirect or consequential losses, lost profits, and loss of data arising from your use of the Platform. However, this exclusion does not apply to liability arising from our willful misconduct or gross negligence, for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot be limited under EU or national law.

Any limitation of liability in this section is subject to the mandatory protections of the Unfair Contract Terms Directive and your national implementation of it. If any term is found to be unfair or unenforceable, it will not bind you, and the rest of this agreement continues in effect. You retain all statutory guarantees and remedies under consumer law, including liability for defective digital content and services as provided in your member state. Nothing here limits your right to a judicial remedy under Article 79 GDPR.

8. Suspension and Termination

You may terminate this agreement at any time by closing your account through your settings or by contacting our support email or the in-app ticket/contact form. We may suspend or terminate your access if you materially breach this agreement, if required by law or by a supervisory authority or court order, or if we need to protect the Platform or other users. Before terminating for a breach, we will give you notice and a reasonable opportunity to cure unless termination is required immediately by law.

On termination, your right to use the Platform ceases. We may delete your personal data unless we are required to retain it for tax, accounting, or legal purposes, or to establish, exercise, or defend legal claims. You remain entitled, after termination, to exercise your data-subject rights under GDPR, including access, erasure, and data portability. Provisions intended to survive, such as governing law and limitations of liability to the extent permitted, survive termination.

9. Privacy and Data Protection

Our processing of your personal data is governed by the European Union / EEA section of the Platform Privacy Policy. That section describes the data we collect, the legal bases we rely on under Article 6 GDPR, the recipients and categories of recipients, cross-border transfers, retention periods, and the security measures we apply under Article 32 GDPR. It also explains your rights under Articles 15 to 22 GDPR: access, rectification, erasure, restriction of processing, data portability, objection, and not being subject to solely automated decision-making.

You may exercise these rights, or withdraw consent where processing is based on consent under Article 7(3) GDPR, by contacting our support email or the in-app ticket/contact form. You also have the right to lodge a complaint with the data protection authority of your member state under Article 77 GDPR, and to seek an effective judicial remedy under Article 79 GDPR. Where you use the Platform to process personal data of your own end users, you are the independent controller and remain responsible for informing those individuals and honoring their rights.

10. Governing Law and Dispute Resolution

This agreement is governed by the law of the member state in which you are habitually resident, without prejudice to the mandatory consumer-protection provisions of that law. You may bring proceedings before the courts of that member state, or before the courts having jurisdiction over our place of business, in accordance with the Brussels I bis regulation and national procedural law. You are not obliged to submit to any dispute-resolution clause that would deprive you of the protection afforded by the mandatory rules of the law of your habitual residence.

If you are a consumer, you may seek out-of-court dispute resolution through the Online Dispute Resolution platform established under Regulation (EU) 524/2013, or through a qualified dispute-resolution entity in your member state. Nothing in this agreement limits your right to refer a matter to a court or to a data protection authority, or to claim compensation for material or non-material damage under Article 82 GDPR. Any jurisdiction or venue clause is read subject to these mandatory consumer protections.

11. Changes to this Agreement

We may amend this agreement to reflect changes in the Platform, in applicable law, or in our practices. Material changes will be communicated to you by email, by a notice on the Platform, or through the in-app ticket/contact form, and will take effect no earlier than the notice period required by applicable law. Your continued use after the effective date constitutes acceptance of the amended terms.

If you do not accept an amendment that materially affects your rights, you may terminate this agreement and close your account before it takes effect. For paid services, an amendment that significantly degrades your service may entitle you to a proportionate refund or to cancellation without penalty, in line with your member state's consumer law. We will not make retroactive amendments that would adversely affect your accrued rights without a lawful basis.

12. Contact Us

For questions about this agreement, your account, or a suspected breach, contact us through our support email or the in-app ticket/contact form. To exercise your data-protection rights or to reach our data protection contact, use the channels described in the European section of the Privacy Policy and provide enough information to identify your account.

If you believe that our handling of your personal data infringes GDPR, you may lodge a complaint with the competent supervisory authority in your member state, the contact details of which are available through the European Data Protection Board. We will cooperate with that authority and with any court before which a dispute is brought, and we will respond to well-founded requests within the applicable statutory periods.

日本（個人情報の保護に関する法律）

本セクションは日本国内にお住まいの方（以下「日本ユーザー」といいます）に適用されます。当社は個人情報を個人情報の保護に関する法律（平成15年法律第57号。その後の改正を含み、以下「個人情報保護法」といいます）および個人情報保護委員会（以下「PPC」といいます）の関連ガイドラインに従って取り扱います。個人情報保護法に基づく権利および保護は契約により放棄できず、本規約はそれらを制限することを意図するものではありません。

1. 本規約の適用と同意

本セクションは、プラットフォームの利用に関する当社と利用者の間の契約です。アカウントの登録、ログイン、またはプラットフォームの利用により、本規約に同意したものとみなされます。同意しない場合は利用を中止してください。利用者は成年であり、本規約を締結する権限を有することを表明します（組織を代表して行動する場合を含みます）。個人情報保護法は処理に関する一律の同意年齢を定めていませんが、当社はより高い保護水準に沿って未成年者の情報を特に注意して取り扱います。

2. アカウント登録と安全

プラットフォームを利用するには、ユーザー名、メールアドレス、パスワード（ハッシュ化してのみ保存）を提供します。取得時、当社は個人情報保護法の定めるところにより利用目的を通知または公表します。利用者は登録情報を正確かつ機密に保つことに同意し、アカウント下のすべての活動について責任を負います。虚偽の氏名の使用、認証情報の共有、権限なく他人に代わっての登録は禁止です。

アカウントへの不正アクセスを検知した場合は、サポートメールまたはアプリ内の問い合わせフォームを通じて直ちに当社へ通知してください。当社は個人情報保護法第23条に基づく安全管理措置（アクセス制御、通信の暗号化、漏えい防止手順を含む）を講じ、個人データを保護します。個人データの取扱いを委託する場合、当社は個人情報保護法に従って委託先を監督します。

3. サービスと適正な利用

プラットフォームは、ウェブサイト構築、コンテンツ管理、ホスティングおよび関連ツールを提供します。当社は機能を追加・変更・廃止し、契約プランに応じた利用制限を適用することがあります。利用者は、プラットフォームを適法な目的のため、個人情報保護法およびその他の適用ある日本法に従ってのみ利用することに同意します。法的根拠なく第三者の個人情報を収集・処理するためにプラットフォームを利用してはなりません。

利用者は次の行為を行ってはなりません：著作権その他の権利を侵害する、または違法もしくは有害なコンテンツのアップロード；適用ある日本法に違反するスパムや誤解を招く商業電子メールの送信；プラットフォームへの不正アクセスまたは妨害の試み；個人情報保護法に反する要配慮個人情報や仮名加工情報の不適切な取扱い。当社は本規約または適用ある法律に違反すると合理的に判断した機能の停止やコンテンツの削除を行うことがあります。

4. 会員サービスと有料サービス

有料プランには契約が必要です。プラン、注文番号、金額、請求サイクル、開始日・終了日は購入前に表示され、支払いは第三者決済事業者を通じて行われます。当社はカード番号、有効期限、決済パスワードを受領・保存しません。料金は表示された通貨で請求され、解約しない限り自動更新されます。契約の変更・解約はアカウント設定またはサポートメール・アプリ内問い合わせフォームから行えます。

返金は購入ページの記載および適用ある日本の消費者法・商法に従って取り扱います。返金は速やかに元の支払方法で行われます。本セクションのいずれの条項も、消費者契約法その他の強行法規に基づく利用者の権利や救済（不当勧誘・過量販売に関する救済を含む）を排除するものではありません。

5. ユーザーコンテンツと知的財産

利用者はユーザーコンテンツの所有権を保持します。利用者は必要な権利を有し、コンテンツが第三者権利を侵害せず、個人情報保護法その他の法令に違反しないことを保証します。当社には、プラットフォーム運営に必要な範囲でユーザーコンテンツをホスト・処理する非独占的・ロイヤリティフリーのライセンスが付与されます。ユーザーコンテンツに識別可能な個人の個人情報が含まれる場合、その処理の法的根拠は利用者が責任を負います。

当社はプラットフォーム（ソフトウェア、商標、テンプレート、ドキュメントを含む）のすべての権利を保持し、日本著作権法・商標法により保護されます。利用は所有権を移転しません。フィードバックは制限なく当社が利用できます。アカウント解約時、ユーザーコンテンツの利用ライセンスは終了しますが、法令で求められる保持は継続します。

6. 第三者サービスとプラグイン

プラットフォームでは第三者プラグインのインストールや、第三者決済・コンテンツ配信・分析サービスの接続が可能です。これらは各開発者が自らの規約とプライバシーポリシーに基づき提供します。当社はその個人情報取扱い、コンテンツ、サービスの安全性について責任を負いません。プラグインのインストール前にその開示事項を確認してください。プラグインが第三者に個人情報を提供する場合、必要な同意と目的制限が確保されていることを確認してください。

当社がクラウドホスティング事業者、EdgeOne等のCDN、メール・チケット事業者、匿名化分析事業者に処理を委託する場合、適切な契約に基づいて行います。外国にある第三者に個人データを提供する場合、当社は個人情報保護法第28条から第30条に基づき、受領国の名称と保護措置に関する必要な情報を提供した上で本人の同意を取得します。

7. 免責と責任制限

プラットフォームは、日本法上排除できない保証を除き、「現状有姿」で提供され、中断・エラー・セキュリティのない運営を保証しません。法律で認められる範囲で、当社はプラットフォーム利用から生じる間接損害、逸失利益、データ損失について責任を負いません。当社の責任は、当社の故意または重大な過失がある場合を除き、関連期間に利用者が支払った料金の額を限度とします。

消費者契約法その他の強行法規の下では、消費者に対し排除できない責任があります。本規約は法定の権利を放棄させるものではなく、執行不能な条項は必要最小限の範囲で修正されます。利用者は適用ある法律に基づく瑕疵救済を保持し、本制限は当社の故意または重大な過失に基づく請求に影響しません。

8. 停止と解約

利用者はいつでもアカウント設定またはサポートメール・アプリ内問い合わせフォームからアカウントを閉鎖して本規約を解約できます。当社は、本規約への重大な違反、法令または日本当局の命令による場合、またはプラットフォームと他の利用者を保護するために必要な場合、アクセスを停止・終了できます。実行可能かつ法的に許容される範囲で通知し、是正の機会を提供します。

解約時、プラットフォームの利用権は終了します。当社は法令で求められる期間または解約後の問い合わせ対応に必要な期間のみ個人データを保持し、その後削除または匿名化します。保持された個人データの開示・訂正・利用停止を請求できます。存続すべき条項（準拠法、許容される範囲の責任制限を含む）は解約後も存続します。

9. プライバシーとデータ保護

利用者の個人情報の取扱いは、プラットフォームのプライバシーポリシーの日本セクションに従います。同セクションは、個人情報保護法に基づく利用目的、収集項目（アカウントデータ、契約・注文データ、利用・ログ、ユーザーコンテンツ、Cookie、サポート通信）、必要期間内の保持、安全管理措置を説明します。また、個人情報保護法に基づく開示・訂正・追加・削除・利用停止の請求権と利用目的の通知請求権も説明します。

これらの請求、または取扱いに関する苦情はサポートメールまたはアプリ内の問い合わせフォームから行えます。当社は遅滞なく対応し、必要な場合には是正措置を講じます。ご満足いただけない場合、個人情報保護委員会または所管官庁に相談できます。利用者がプラットフォームを通じて自社の顧客の個人情報を処理する場合、別個の事業者として利用者が責任を負います。

10. 準拠法と紛争解決

本規約は日本法に準拠し、抵触法の原則は適用されません。本規約またはプラットフォームに関連する利用者と当社の間の紛争は、強行の消費者保護規則により他の裁判所で訴えを提起できる場合を除き、東京地方裁判所（少額訴訟は管轄簡易裁判所）を第一審の合意管轄裁判所とします。

データ保護に関する事項について、指定相談窓口または個人情報保護委員会の苦情処理手続きを利用することもできます。本条の管轄条項は消費者契約法その他の強行法規に基づく救済を求める権利を奪うものではなく、執行不能な条項は許容される最小限の範囲に読み替えられます。

11. 規約の変更

当社は、サービスの変更、法令の改正、運営上の必要性を反映して本規約を変更できます。重要な変更の場合、事前にメール、プラットフォーム上の通知、またはアプリ内の問い合わせフォームで通知し、合理的な発効日を設定します。発効日以降の継続利用は同意とみなされます。

変更後の規約に同意しない場合、発効日までにプラットフォームの利用を停止し、アカウントを閉鎖できます。有料サービスについて、重要な不利益な変更は、法令で求められる場合、前払いされた未利用料金の返金を受ける権利を生じさせることがあります。当社は法的根拠なく既得権を減じる遡及的変更を行いません。

12. お問い合わせ

本規約またはアカウントに関するご質問は、サポートメールまたはアプリ内の問い合わせフォームからご連絡ください。個人情報保護法に基づく個人情報の請求は、プライバシーポリシーの日本セクションに記載された窓口を利用し、本人確認とアカウント特定に十分な情報を提供してください。

個人情報の取扱いに関する未解決の苦情がある場合、個人情報保護委員会または所管官庁に連絡することもできます。当社は問い合わせに速やかに対応し、苦情を審査する権限ある機関と協力します。

대한민국（개인정보 보호법）

본 섹션은 대한민국에 거주하는 이용자(이하 “한국 이용자”라 합니다)에게 적용됩니다. 당사는 개인정보를 개인정보 보호법(이하 “개인정보 보호법”이라 합니다) 및 개인정보보호위원회(이하 “PIPC”라 합니다)의 시행령과 가이드라인에 따라 처리합니다. 개인정보 보호법에 따른 보호는 계약으로 포기할 수 없으며, 본 약관과 개인정보 보호법이 상충하는 경우 개인정보 보호법의 강행 규정이 우선합니다.

1. 약관의 적용과 동의

본 섹션은 플랫폼 이용에 관한 이용자와 당사 간의 계약입니다. 플랫폼에 등록, 로그인 또는 이용함으로써 본 약관에 동의한 것으로 간주되며, 동의하지 않는 경우 이용을 중단해야 합니다. 만 14세 미만인 경우 개인정보 보호법에 따라 법정대리인의 동의를 받은 경우에만 플랫폼을 이용할 수 있으며, 당사는 해당 동의 없이 그러한 이용자의 개인정보를 고의로 수집하지 않습니다.

2. 계정 등록과 보안

플랫폼 이용을 위해 사용자명, 이메일 주소, 비밀번호(해시 형태로만 저장)를 제공합니다. 취득 시점에 당사는 개인정보 보호법이 요구하는 바에 따라 이용 목적을 고지하거나 공개합니다. 이용자는 등록 정보를 정확하고 기밀로 유지하는 데 동의하며, 계정 아래의 모든 활동에 책임을 집니다. 허위 성명 사용, 인증 정보 공유, 권한 없이 타인을 대신한 등록은 금지됩니다.

계정에 대한 무단 접근을 발견한 경우 지원 이메일 또는 앱 내 문의 양식을 통해 지체 없이 당사에 통지해야 합니다. 당사는 개인정보 보호법에 따른 안전성 확보 조치(접근 통제, 통신 암호화, 유출 방지 절차 포함)를 시행하여 개인정보를 보호합니다. 개인정보 처리를 위탁하는 경우 당사는 개인정보 보호법에 따라 수탁자를 감독합니다.

3. 서비스와 적정 이용

플랫폼은 웹사이트 구축, 콘텐츠 관리, 호스팅 및 관련 도구를 제공합니다. 당사는 기능을 추가·변경·폐지하고 요금제에 따른 이용 제한을 적용할 수 있습니다. 이용자는 플랫폼을 적법한 목적으로만, 개인정보 보호법 및 기타 적용되는 대한민국 법령에 따라 이용하는 데 동의합니다. 법적 근거 없이 제3자의 개인정보를 수집·처리하기 위해 플랫폼을 이용해서는 안 됩니다.

이용자는 다음 행위를 해서는 안 됩니다: 저작권 또는 기타 권리를 침해하거나 불법·유해한 콘텐츠 업로드; 적용되는 대한민국 법령을 위반하는 스팸 또는 오도하는 상업적 전자우편 발송; 플랫폼에 대한 무단 접근 또는 방해 시도; 개인정보 보호법에 반하는 민감정보나 고유식별정보의 부적절한 취급. 당사는 본 약관 또는 적용 법령을 위반한다고 합리적으로 판단하는 기능을 중지하거나 콘텐츠를 삭제할 수 있습니다.

4. 회원 및 유료 서비스

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환불은 구매 페이지의 안내 및 적용되는 대한민국 소비자·상거래 법령에 따라 처리됩니다. 환불은 지체 없이 원래 결제 수단으로 이루어집니다. 본 섹션의 어떤 조항도 약관의 규제에 관한 법률, 전자상거래 등에서의 소비자보호에 관한 법률 등 강행 규정에 따른 이용자의 권리나 구제를 배제하지 않습니다.

5. 이용자 콘텐츠와 지식재산권

이용자는 이용자 콘텐츠의 소유권을 보유합니다. 이용자는 필요한 권리를 보유하고 콘텐츠가 제3자의 권리를 침해하지 않으며 개인정보 보호법 기타 법령을 위반하지 않음을 보증합니다. 당사에는 플랫폼 운영에 필요한 범위에서 이용자 콘텐츠를 호스팅·처리할 비독점적, 무상 라이선스가 부여됩니다. 이용자 콘텐츠에 식별 가능한 개인의 개인정보가 포함된 경우 그 처리의 법적 근거는 이용자가 책임을 집니다.

당사는 플랫폼(소프트웨어, 상표, 템플릿, 문서 포함)에 대한 모든 권리를 보유하며 저작권법·상표법에 따라 보호됩니다. 이용은 소유권을 이전하지 않습니다. 피드백은 제한 없이 당사가 이용할 수 있습니다. 계정 해지 시 이용자 콘텐츠에 대한 이용 허락은 종료되며 법령상 요구되는 보관은 계속됩니다.

6. 제3자 서비스와 플러그인

플랫폼은 제3자 플러그인 설치와 제3자 결제·콘텐츠 전송·분석 서비스 연결을 허용합니다. 이들은 각 개발자가 자체 약관과 개인정보 처리 방침에 따라 제공합니다. 당사는 이들의 개인정보 처리, 콘텐츠, 서비스 안전성에 대해 책임을 지지 않습니다. 플러그인 설치 전에 자체 고지 사항을 검토하십시오. 플러그인이 제3자에게 개인정보를 제공하는 경우 필요한 동의와 목적 제한이 확보되었는지 확인하십시오.

당사가 클라우드 호스팅 사업자, EdgeOne 등 CDN, 이메일·티켓 사업자, 익명화 분석 사업자에게 처리를 위탁하는 경우 적절한 계약에 따라 수행합니다. 외국에 있는 제3자에게 개인정보를 이전하는 경우 당사는 개인정보 보호법 제28조의8에 따라 수령자, 이전 항목, 목적, 보유·이용 기간, 거부 권리 및 불이익을 명시하여 정보주체의 동의를 받습니다.

7. 면책과 책임 제한

플랫폼은 대한민국 법령에서 배제할 수 없는 보증을 제외하고 “있는 그대로” 제공되며, 중단·오류·보안 사고 없는 운영을 보증하지 않습니다. 법이 허용하는 범위에서 당사는 플랫폼 이용으로 발생하는 간접 손해, 이익 손실, 데이터 손실에 대해 책임을 지지 않습니다. 당사의 책임은 당사의 고의 또는 중대한 과실이 있는 경우를 제외하고 관련 기간에 이용자가 지불한 요금을 한도로 합니다.

약관의 규제에 관한 법률 및 기타 강행 규정에 따라 소비자에 대해 배제할 수 없는 책임이 있습니다. 본 약관은 법정 권리를 포기시키지 않으며, 집행할 수 없는 조항은 필요 최소한의 범위에서 수정됩니다. 이용자는 적용 법령에 따른 하자 구제를 보유하며, 본 제한은 당사의 고의 또는 중대한 과실에 기한 청구에 영향을 미치지 않습니다.

8. 중지와 해지

이용자는 언제든지 계정 설정 또는 지원 이메일·앱 내 문의 양식을 통해 계정을 폐쇄하여 본 약관을 해지할 수 있습니다. 당사는 본 약관에 대한 중대한 위반, 법령 또는 대한민국 당국의 명령에 따른 경우, 플랫폼과 다른 이용자를 보호하기 위해 필요한 경우 접근을 중지·종료할 수 있습니다. 실행 가능하고 법적으로 허용되는 범위에서 통지하고 시정 기회를 제공합니다.

해지 시 플랫폼 이용 권한은 종료됩니다. 당사는 법령에서 요구하는 기간 또는 해지 후 문의 대응에 필요한 기간만 개인정보를 보관하고 이후 파기하거나 익명화합니다. 보관된 개인정보에 대해 열람·정정·처리정지를 요청할 수 있습니다. 존속해야 할 조항(준거법, 허용 범위의 책임 제한 포함)은 해지 후에도 존속합니다.

9. 개인정보 처리와 보호

이용자의 개인정보 처리는 플랫폼 개인정보 처리 방침의 대한민국 섹션에 따릅니다. 해당 섹션은 개인정보 보호법에 따른 처리 목적, 수집 항목(계정 정보, 구독·주문 정보, 이용·로그, 이용자 콘텐츠, 쿠키, 지원 통신), 필요 기간 내 보관, 안전성 확보 조치를 설명합니다. 또한 개인정보 보호법에 따른 열람·정정·삭제·처리정지 요구권과 동의 철회권도 설명합니다.

이러한 요청 또는 처리에 관한 이의는 지원 이메일 또는 앱 내 문의 양식을 통해 제기할 수 있습니다. 당사는 지체 없이 응답하고 필요한 경우 시정 조치를 취합니다. 응답에 만족하지 못하는 경우 PIPC(pipc.go.kr)에 이의를 제기하거나 분쟁 조정 기관에 신청할 수 있습니다. 이용자가 플랫폼을 통해 자체 고객의 개인정보를 처리하는 경우 별도의 개인정보처리자로서 이용자가 책임을 집니다.

10. 준거법과 분쟁 해결

본 약관은 대한민국 법률에 따르며, 국제사법 원칙은 적용되지 않습니다. 본 약관 또는 플랫폼과 관련된 이용자와 당사 간의 분쟁은 강행 소비자 보호 규정이 다른 법원에서 소를 제기할 수 있도록 허용하는 경우를 제외하고, 서울중앙지방법원을 제1심 합의 관할 법원으로 합니다.

개인정보 보호에 관한 사항에 대해서는 PIPC의 상담·이의제기 절차를 이용할 수도 있습니다. 본 관할 조항은 약관의 규제에 관한 법률 등 강행 법령에 따른 구제를 구할 권리를 박탈하지 않으며, 집행할 수 없는 조항은 허용되는 최소한의 범위로 해석됩니다.

11. 약관의 변경

당사는 서비스 변경, 법령 개정, 운영상 필요를 반영하여 본 약관을 변경할 수 있습니다. 중요한 변경의 경우 사전에 이메일, 플랫폼 내 공지 또는 앱 내 문의 양식으로 통지하고 합리적인 발효일을 설정합니다. 발효일 이후의 계속 이용은 동의로 간주됩니다.

변경된 약관에 동의하지 않는 경우 발효일 전에 플랫폼 이용을 중단하고 계정을 폐쇄할 수 있습니다. 유료 서비스에 대해 중대한 불이익 변경은 법령이 요구하는 경우 선불·미사용 요금의 환불을 받을 권리를 발생시킬 수 있습니다. 당사는 법적 근거 없이 기득권을 축소하는 소급 변경을 하지 않습니다.

12. 문의 창구

본 약관 또는 계정에 관한 문의는 지원 이메일 또는 앱 내 문의 양식을 통해 연락해 주십시오. 개인정보 보호법에 따른 개인정보 요청은 개인정보 처리 방침의 대한민국 섹션에 명시된 창구를 이용하고 본인 확인과 계정 특정에 충분한 정보를 제공해 주십시오.

개인정보 처리에 관한 미해결 이의가 있는 경우 PIPC 또는 관할 당국에 연락할 수도 있습니다. 당사는 문의에 신속히 응답하고 이의를 심사하는 권한 있는 기관과 협력합니다.

Singapore (PDPA)

This section applies to users in Singapore ('Singapore User'). We handle personal data in accordance with the Personal Data Protection Act 2012 (the 'PDPA') and its advisory guidelines issued by the Personal Data Protection Commission ('PDPC'). The PDPA duties and your rights cannot be waived by contract, and nothing in this agreement limits them.

1. Scope and Acceptance of this Agreement

This section is the contract between you and us for use of the Platform. By registering, logging in, or using the Platform, you accept this agreement; if you do not, you must stop. You represent that you are of age and, if acting for an organization, authorized to bind it. The PDPA does not set a uniform age of consent; we apply a higher standard of protection to information of younger users.

2. Account Registration and Security

To use the Platform you provide a username, email address, and a password stored only in hashed form, together with your language preference. We notify you of the purposes for which we collect, use, and disclose your personal data and obtain your consent as required by the PDPA. You agree to keep your details accurate and to safeguard your login credentials, and you must not share your account or impersonate another person.

Notify us promptly through our support email or the in-app ticket/contact form of any unauthorized access. We protect personal data with reasonable security arrangements, including access control and encryption in transit. If a data breach that is likely to result in significant harm occurs, we will assess it and notify the PDPC and affected individuals as required under Part IXA of the PDPA.

3. Services and Acceptable Use

The Platform provides website-building, content-management, hosting, and related features. We may add, change, or retire features and apply usage limits consistent with your plan. You agree to use the Platform lawfully and in compliance with the PDPA and other applicable Singapore law. You must not collect, use, or disclose personal data of others without valid consent and notification.

You must not: upload unlawful, infringing, or harmful content; send unsolicited commercial messages in violation of the PDPA's rules on such messages or the Do Not Call provisions; attempt unauthorized access or disruption; or disclose personal data to overseas recipients without ensuring comparable protection as required under section 26 of the PDPA. We may remove content or suspend access that breaches this agreement.

4. Membership and Paid Services

Paid subscriptions are billed through a third-party payment provider; we do not receive or store your card number, expiry date, or payment password. The plan, order number, amount, billing cycle, and start and expiry dates are shown before purchase. Subscriptions renew automatically unless canceled; you may manage or cancel through your account settings or our support email or the in-app ticket/contact form.

Refunds follow the terms shown at purchase and applicable Singapore law, including the Consumer Protection (Fair Trading) Act. We will refund prepaid unused amounts where required. No provision excludes your mandatory rights for defective goods or services or for misleading conduct.

5. User Content and Intellectual Property

You retain ownership of your User Content and warrant that you have all rights and that it does not infringe third-party rights or violate the PDPA. You grant us a limited, non-exclusive license to host and process your User Content solely to operate the Platform. If your content includes personal data of your visitors, you remain accountable for consent and notification.

We own the Platform, including its software, trademarks, templates, and documentation, protected under Singapore law. Use does not transfer ownership to you. On account closure, the operating license ends, subject to retention required by law.

6. Third-Party Services and Plugins

Third-party plugins and integrations are provided by their developers under their own terms and privacy policies; we are not responsible for their data practices. When we engage cloud hosting, content-delivery networks such as EdgeOne, email/ticketing, or analytics providers, we ensure they provide comparable protection for personal data, as required under section 26 of the PDPA. Cross-border transfers occur only to recipients able to protect the data to a standard comparable to the PDPA.

Review each plugin's disclosures before installation. We may disable a plugin that presents a security or legal risk. Integration is not an endorsement and creates no liability on our part for the third party's acts.

7. Disclaimers and Limitation of Liability

The Platform is provided 'as is' without guarantee of uninterrupted or error-free operation, except for guarantees that cannot be excluded under Singapore law. To the extent permitted, we are not liable for indirect, consequential, or lost-profit damages arising from use. Our aggregate liability is limited to the fees you paid for the relevant period, except for liability that cannot be limited under the Consumer Protection (Fair Trading) Act or other mandatory law, or for our willful misconduct.

This agreement does not waive your statutory rights or remedies. Any unenforceable provision is modified to the minimum extent required. You retain remedies for defective services and for misleading or deceptive conduct under applicable law.

8. Suspension and Termination

You may terminate this agreement at any time by closing your account or contacting our support email or the in-app ticket/contact form. We may suspend or terminate access if you materially breach this agreement, if required by law or by the PDPC or a court, or to protect the Platform. We will, where practicable, give notice and an opportunity to cure.

On termination, your right to use the Platform ends. We retain personal data no longer than necessary for the purposes collected and as required by law, then delete or anonymize it. You may still exercise your access and correction rights. Surviving provisions include ownership, disclaimers, and governing law to the extent permitted.

9. Privacy and Data Protection

Our handling of your personal data is governed by the Singapore section of the Platform Privacy Policy. That section describes the data we collect, the purposes, consent obtained, protection and retention arrangements, cross-border transfers, and the reasonable security measures we maintain under the PDPA. It also describes your rights to request access to and correction of your personal data and to withdraw consent, and how to make those requests.

You may exercise these rights through our support email or the in-app ticket/contact form. We may charge a reasonable fee for access requests as permitted under the PDPA and will respond within the prescribed period. If you are unsatisfied, you may lodge a complaint with the PDPC. Where you process your visitors' data, you remain the accountable organization.

10. Governing Law and Dispute Resolution

This agreement is governed by the laws of Singapore. Any dispute arising out of or in connection with this agreement is subject to the jurisdiction of the courts of Singapore, without prejudice to your right to pursue mandatory consumer remedies or to refer data-protection complaints to the PDPC.

Nothing in this clause limits your statutory rights. You may seek mediation or resolution through the appropriate Singapore channels, and this agreement is interpreted consistently with the Consumer Protection (Fair Trading) Act and other mandatory law.

11. Changes to this Agreement

We may revise this agreement for service, legal, or operational reasons. Material changes are notified in advance by email, a Platform notice, or the in-app ticket/contact form with a stated effective date, and continued use constitutes acceptance.

If you do not accept a revision, you may close your account before the effective date. For paid services, material adverse changes may entitle you to a refund of prepaid unused fees where required by law. We will not retroactively reduce your accrued rights without a lawful basis.

12. Contact Us

For questions about this agreement or your account, use our support email or the in-app ticket/contact form. For PDPA data requests, use the channels described in the Singapore section of the Privacy Policy and provide identity-verification details.

If you have an unresolved data-protection complaint, you may contact the Personal Data Protection Commission. We will respond promptly and cooperate with any competent authority.

ประเทศไทย (กฎหมายคุ้มครองผู้บริโภค พ.ศ. 2522 และกฎหมายไทยที่เกี่ยวข้อง)

ส่วนนี้ใช้บังคับกับผู้ใช้ที่พำนักอยู่ในประเทศไทย (แต่ละท่านเรียกว่า "ผู้ใช้ไทย") ข้อตกลงนี้จัดทำขึ้นตามกฎหมายไทย ได้แก่ ประมวลกฎหมายแพ่งและพาณิชย์ พระราชบัญญัติคุ้มครองผู้บริโภค พ.ศ. 2522 พระราชบัญญัติว่าด้วยธุรกรรมทางอิเล็กทรอนิกส์ พ.ศ. 2544 และพระราชบัญญัติคุ้มครองข้อมูลส่วนบุคคล พ.ศ. 2562 (พ.ร.บ. คุ้มครองข้อมูลส่วนบุคคล) สิทธิอันพึงได้ของผู้บริโภคตามกฎหมายที่บังคับใช้ไม่อาจถูกยกเว้นหรือจำกัดโดยสัญญา และข้อกำหนดใดที่ขัดต่อกฎหมายคุ้มครองผู้บริโภคให้เป็นโมฆะหรือบังคับใช้ไม่ได้เพียงเท่าที่ขัดต่อกฎหมาย

1. ขอบเขตและการยอมรับข้อตกลงนี้

ส่วนนี้เป็นสัญญาให้บริการระหว่างท่านกับเราสำหรับการใช้แพลตฟอร์ม โดยการลงทะเบียน เข้าสู่ระบบ หรือใช้แพลตฟอร์ม ท่านยอมรับข้อตกลงนี้ หากไม่ยอมรับ ท่านต้องหยุดใช้แพลตฟอร์ม ท่านรับรองว่าท่านบรรลุนิติภาวะและมีความสามารถตามกฎหมายที่จะเข้าทำสัญญา เว้นแต่ผู้เยาว์ต้องได้รับความยินยอมจากผู้ใช้อำนาจปกครองตามประมวลกฎหมายแพ่งและพาณิชย์ และเราจะเก็บรวบรวมข้อมูลส่วนบุคคลของเด็กอายุไม่เกินสิบปีเฉพาะเมื่อได้รับความยินยอมจากผู้ใช้อำนาจปกครองตาม พ.ร.บ. คุ้มครองข้อมูลส่วนบุคคล

ก่อนตกลงใช้บริการ ท่านมีสิทธิทราบรายละเอียดที่เพียงพอเกี่ยวกับบริการ ค่าธรรมเนียม และเงื่อนไขสำคัญ ตามมาตรา 4 แห่งพระราชบัญญัติว่าด้วยธุรกรรมทางอิเล็กทรอนิกส์ พ.ศ. 2544 และมาตรา 24 และ 25 แห่งพระราชบัญญัติคุ้มครองผู้บริโภค พ.ศ. 2522 ซึ่งกำหนดให้ผู้ประกอบธุรกิจต้องโฆษณาและให้ข้อมูลโดยไม่ทำให้ผู้บริโภคเข้าใจผิด

2. การลงทะเบียนบัญชีและความมั่นคงปลอดภัย

เพื่อใช้แพลตฟอร์ม ท่านต้องให้ชื่อผู้ใช้ อีเมล และรหัสผ่าน (เก็บในรูปแบบแฮชเท่านั้น) ณ เวลาที่เก็บรวบรวม เราจะแจ้งหรือประกาศวัตถุประสงค์ของการเก็บรวบรวมข้อมูลตามที่ พ.ร.บ. คุ้มครองข้อมูลส่วนบุคคลกำหนด ท่านตกลงรักษาข้อมูลการลงทะเบียนให้ถูกต้องและเป็นความลับ และรับผิดชอบกิจกรรมทั้งหมดภายใต้บัญชีของท่าน ท่านต้องไม่ใช้ชื่อปลอม แบ่งปันข้อมูลรับรอง หรือลงทะเบียนแทนบุคคลอื่นโดยไม่มีอำนาจ

กรณีพบการเข้าถึงบัญชีโดยไม่ได้รับอนุญาต ท่านควรแจ้งให้เราทราบทันทีผ่านอีเมลสนับสนุนหรือแบบฟอร์มติดต่อในแอปพลิเคชัน เราใช้มาตรการรักษาความมั่นคงปลอดภัยตามมาตรา 37(1) แห่ง พ.ร.บ. คุ้มครองข้อมูลส่วนบุคคล ได้แก่ การควบคุมการเข้าถึง การเข้ารหัสระหว่างการส่ง และการทบทวนมาตรการอย่างสม่ำเสมอ เพื่อป้องกันการเข้าถึงหรือเปิดเผยโดยมิชอบ

3. บริการและการใช้งานที่เหมาะสม

แพลตฟอร์มให้บริการสร้างเว็บไซต์ จัดการเนื้อหา โฮสติ้ง และเครื่องมือที่เกี่ยวข้อง เราอาจเพิ่ม เปลี่ยนแปลง หรือยกเลิกฟีเจอร์ และอาจใช้ขีดจำกัดการใช้งานตามแผนที่ท่านเลือก ท่านตกลงใช้แพลตฟอร์มเพื่อวัตถุประสงค์ที่ชอบด้วยกฎหมายและปฏิบัติตามกฎหมายไทยที่เกี่ยวข้อง รวมถึงพระราชบัญญัติว่าด้วยธุรกรรมทางอิเล็กทรอนิกส์ และกฎหมายลิขสิทธิ์ ท่านต้องไม่ใช้แพลตฟอร์มเพื่อเก็บรวบรวมหรือประมวลผลข้อมูลส่วนบุคคลของบุคคลภายนอกโดยไม่มีฐานทางกฎหมาย

ท่านต้องไม่กระทำการดังต่อไปนี้: อัปโหลดเนื้อหาที่ละเมิดลิขสิทธิ์หรือสิทธิของบุคคลอื่นหรือผิดกฎหมายหรือเป็นอันตราย ส่งสแปมหรืออีเมลพาณิชย์ที่ทำให้เข้าใจผิดซึ่งละเมิดพระราชบัญญัติคุ้มครองผู้บริโภคหรือกฎหมายอื่น พยายามเข้าถึงหรือขัดขวางแพลตฟอร์มโดยมิชอบ หรือกระทำการใดที่ก่อให้เกิดความเสียหายแก่ระบบคอมพิวเตอร์ตามพระราชบัญญัติว่าด้วยการกระทำความผิดเกี่ยวกับคอมพิวเตอร์ พ.ศ. 2550 เราอาจระงับฟีเจอร์หรือลบเนื้อหาที่เราเชื่อโดยสุจริตและสมเหตุสมผลว่าละเมิดข้อตกลงนี้หรือกฎหมาย

4. การเป็นสมาชิกและบริการแบบชำระเงิน

แผนแบบชำระเงินต้องสมัครสมาชิกและชำระค่าธรรมเนียมตามที่แสดงบนหน้าเว็บก่อนการซื้อ ซึ่งรวมถึงแผน ราคา รอบการเรียกเก็บเงิน และวันเริ่มต้นและสิ้นสุด การชำระเงินดำเนินการผ่านผู้ให้บริการชำระเงินภายนอก เราไม่ได้รับหรือเก็บหมายเลขบัตร วันหมดอายุ หรือรหัสผ่านการชำระเงิน การต่ออายุอัตโนมัติจะกระทำต่อเมื่อเราได้แจ้งให้ท่านทราบล่วงหน้าอย่างชัดเจนและท่านไม่ได้ยกเลิกภายในระยะเวลาที่กำหนด ตามหลักการแจ้งข้อมูลโดยสุจริตและเป็นธรรมแก่ผู้บริโภค

การคืนเงินดำเนินการตามที่ระบุบนหน้าซื้อและตามกฎหมายไทย ท่านมีสิทธิได้รับค่าบริการคืนตามสัดส่วนหรือยกเลิกสัญญาได้ หากบริการไม่เป็นไปตามที่โฆษณาไว้หรือมีข้อเท็จจริงที่ทำให้ผู้บริโภคเข้าใจผิดตามมาตรา 22 และ 25 แห่งพระราชบัญญัติคุ้มครองผู้บริโภค การคืนเงินจะดำเนินการผ่านวิธีการชำระเงินเดิมโดยไม่ชักช้า

5. เนื้อหาผู้ใช้และทรัพย์สินทางปัญญา

ท่านคงความเป็นเจ้าของเนื้อหาที่ท่านสร้างหรือเผยแพร่บนแพลตฟอร์ม ท่านรับประกันว่าท่านมีสิทธิที่จำเป็นและเนื้อหาของท่านไม่ละเมิดสิทธิของบุคคลภายนอก รวมถึงลิขสิทธิ์ตามพระราชบัญญัติลิขสิทธิ์ พ.ศ. 2537 ท่านให้สิทธิ์เราในการโฮสต์และประมวลผลเนื้อหาของท่านเท่าที่จำเป็นต่อการให้บริการ หากเนื้อหาของท่านมีข้อมูลส่วนบุคคลของบุคคลอื่น ท่านต้องมีฐานทางกฎหมายตาม พ.ร.บ. คุ้มครองข้อมูลส่วนบุคคล

เราสงวนสิทธิ์ทั้งหมดในแพลตฟอร์ม รวมถึงซอฟต์แวร์ เครื่องหมายการค้า เทมเพลต และเอกสารประกอบ การใช้ของท่านไม่เป็นการโอนความเป็นเจ้าของใด ๆ ให้แก่ท่าน เมื่อปิดบัญชี สิทธิ์การใช้งานเนื้อหาของท่านสิ้นสุดลง โดยอยู่ภายใต้ภาระการเก็บรักษาตามกฎหมาย

6. บริการบุคคลภายนอกและปลั๊กอิน

แพลตฟอร์มอาจให้ท่านติดตั้งปลั๊กอินหรือเชื่อมต่อบริการของบุคคลภายนอก (การชำระเงิน การกระจายเนื้อหา การวิเคราะห์ ฯลฯ) ซึ่งให้บริการภายใต้ข้อกำหนดและนโยบายของเจ้าของบริการนั้น เราไม่เป็นตัวแทนหรือผู้รับรองบริการดังกล่าว และไม่รับผิดชอบต่อความเสียหายที่เกิดจากบริการบุคคลภายนอก เว้นแต่เป็นกรณีที่เราต้องรับผิดตามกฎหมาย ท่านควรตรวจสอบข้อกำหนดและนโยบายความเป็นส่วนตัวของบริการบุคคลภายนอกก่อนใช้

เมื่อเราว่าจ้างผู้ประมวลผลข้อมูลภายนอก เราจะดำเนินการภายใต้สัญญาที่เหมาะสมและกำกับดูแลตามมาตรา 40 แห่ง พ.ร.บ. คุ้มครองข้อมูลส่วนบุคคล เมื่อมีการส่งข้อมูลส่วนบุคคลไปยังต่างประเทศ เราจะตรวจสอบว่าประเทศปลายทางมีมาตรฐานการคุ้มครองที่เพียงพอหรือมีหลักประกันที่เหมาะสมตามมาตรา 28 แห่ง พ.ร.บ. คุ้มครองข้อมูลส่วนบุคคล

7. การปฏิเสธความรับผิดและการจำกัดความรับผิด

เราจะให้บริการด้วยความระมัดระวังและเชี่ยวชาญตามสมควร แต่แพลตฟอร์มอาจมีการหยุดชะงักเพื่อการบำรุงรักษา หรือมีข้อจำกัดทางเทคนิคที่ไม่อาจควบคุมได้ การรับประกันและความรับผิดของเราอยู่ภายใต้บทบัญญัติว่าด้วยซื้อขายแลกเปลี่ยน จ้างทำของ และรับขนของประมวลกฎหมายแพ่งและพาณิชย์ และพระราชบัญญัติคุ้มครองผู้บริโภค ท่านยังคงมีสิทธิและความคุ้มครองตามกฎหมายดังกล่าว และข้อตกลงนี้ไม่อาจยกเว้นความรับผิดในความเสียหายที่เกิดจากการจงใจหรือประมาทเลินเล่ออย่างร้ายแรงของเรา

ตามมาตรา 8 แห่งพระราชบัญญัติคุ้มครองผู้บริโภค สัญญาที่ทำให้ผู้บริโภคเสียเปรียบเกินสมควรอาจถูกศาลกำหนดให้มีผลบังคับเท่าที่เป็นธรรม หากข้อกำหนดใดในข้อตกลงนี้ขัดต่อกฎหมาย ข้อกำหนดนั้นให้บังคับเท่าที่ไม่ขัดต่อกฎหมายเท่านั้น

8. การระงับและการยกเลิก

ท่านสามารถยกเลิกการใช้บริการได้ตลอดเวลาโดยปิดบัญชีผ่านการตั้งค่าบัญชีหรือติดต่อเราผ่านช่องทางที่กำหนด เราอาจระงับหรือยกเลิกการเข้าถึงของท่านหากท่านละเมิดข้อตกลงนี้อย่างมีสาระสำคัญ หากกฎหมายหรือคำสั่งของหน่วยงานรัฐกำหนด หรือเพื่อปกป้องแพลตฟอร์มและผู้ใช้รายอื่น โดยเราจะแจ้งให้ทราบล่วงหน้าตามสมควรและเปิดโอกาสให้แก้ไขเมื่อเป็นไปได้

เมื่อยกเลิก สิทธิ์การใช้แพลตฟอร์มสิ้นสุดลง เราจะเก็บข้อมูลส่วนบุคคลเท่าที่จำเป็นตามกฎหมายหรือเพื่อจัดการข้อซักถามหลังการยกเลิก แล้วจึงลบหรือทำให้ไม่ระบุตัวตน ท่านยังคงมีสิทธิตาม พ.ร.บ. คุ้มครองข้อมูลส่วนบุคคลในการขอเข้าถึง แก้ไข หรือระงับการใช้ข้อมูล ข้อกำหนดที่ควรมีผลต่อไป เช่น กฎหมายที่ใช้บังคับและการระงับข้อพิพาท ยังคงมีผลหลังการยกเลิก

9. ความเป็นส่วนตัวและการคุ้มครองข้อมูลส่วนบุคคล

การเก็บรวบรวม ใช้ และเปิดเผยข้อมูลส่วนบุคคลของท่านเป็นไปตามส่วนประเทศไทยของนโยบายความเป็นส่วนตัวของแพลตฟอร์ม ซึ่งสอดคล้องกับ พ.ร.บ. คุ้มครองข้อมูลส่วนบุคคล ครอบคลุมวัตถุประสงค์ รายการข้อมูล ระยะเวลาเก็บรักษา มาตรการรักษาความมั่นคงปลอดภัย และสิทธิของเจ้าของข้อมูล ได้แก่ สิทธิขอเข้าถึง ขอรับสำเนา ขอโอน ขอคัดค้าน ขอให้ลบหรือทำลาย ขอให้ระงับการใช้ ขอแก้ไข และขอเพิกถอนความยินยอม ตามมาตรา 30 ถึง 42

ท่านสามารถใช้สิทธิหรือยื่นคำร้องเรียนผ่านอีเมลสนับสนุนหรือแบบฟอร์มติดต่อในแอปพลิเคชัน และหากไม่ได้รับการตอบสนองที่เหมาะสม ท่านมีสิทธิร้องเรียนต่อสำนักงานคณะกรรมการคุ้มครองข้อมูลส่วนบุคคล (PDPC) หรือใช้สิทธิทางศาลตามกฎหมาย

10. กฎหมายที่ใช้บังคับและการระงับข้อพิพาท

ข้อตกลงนี้อยู่ภายใต้บังคับกฎหมายไทย เว้นแต่จะมีบทบัญญัติเฉพาะของกฎหมายว่าด้วยสัญญาระหว่างประเทศที่ต้องนำมาใช้บังคับ ข้อพิพาทระหว่างท่านกับเราจะพยายามระงับโดยการเจรจาโดยสุจริตก่อน หากไม่สามารถระงับได้ ท่านมีสิทธิเสนอข้อพิพาทต่อคณะกรรมการเฉพาะกิจตามพระราชบัญญัติคุ้มครองผู้บริโภค หรือฟ้องร้องต่อศาลที่มีเขตอำนาจในประเทศไทยตามประมวลกฎหมายวิธีพิจารณาความแพ่ง ข้อกำหนดนี้ไม่เป็นการลิดรอนสิทธิของท่านในการดำเนินกระบวนการทางกฎหมายตามสิทธิของผู้บริโภค

11. การเปลี่ยนแปลงข้อตกลง

เราอาจปรับปรุงข้อตกลงนี้เพื่อให้สอดคล้องกับการเปลี่ยนแปลงของบริการ กฎหมาย หรือแนวปฏิบัติ โดยจะประกาศการเปลี่ยนแปลงที่สำคัญบนแพลตฟอร์มและแจ้งทางอีเมลหรือช่องทางที่เหมาะสมล่วงหน้าตามสมควรก่อนวันที่มีผลบังคับใช้ การใช้บริการต่อเนื่องของท่านหลังวันที่มีผลบังคับใช้ถือเป็นการยอมรับข้อกำหนดที่ปรับปรุง หากท่านไม่ยอมรับ ท่านสามารถยกเลิกการใช้บริการก่อนวันที่มีผลบังคับใช้

สำหรับบริการแบบชำระเงิน หากการปรับปรุงทำให้บริการลดลงอย่างมีนัยสำคัญ ท่านมีสิทธิยกเลิกและได้รับเงินคืนตามสัดส่วนของระยะเวลาที่ยังไม่ได้ใช้บริการ ตามหลักความเป็นธรรมต่อผู้บริโภค เราจะไม่แก้ไขข้อตกลงย้อนหลังในลักษณะที่กระทบสิทธิที่ท่านได้รับแล้วโดยไม่มีฐานทางกฎหมาย

12. ติดต่อเรา

สำหรับคำถามเกี่ยวกับข้อตกลงนี้ บัญชีของท่าน หรือการร้องเรียนเกี่ยวกับบริการ โปรดติดต่อผ่านอีเมลสนับสนุนหรือแบบฟอร์มติดต่อในแอปพลิเคชัน สำหรับเรื่องข้อมูลส่วนบุคคล โปรดใช้ช่องทางตามที่ระบุในนโยบายความเป็นส่วนตัว และหากต้องการใช้สิทธิทางกฎหมาย ท่านสามารถติดต่อหน่วยงานคุ้มครองผู้บริโภคหรือศาลที่มีเขตอำนาจได้ตามกฎหมายไทย

Việt Nam (Bộ luật Dân sự 2015, Luật Bảo vệ quyền lợi người tiêu dùng 2023 và Nghị định 13/2023/NĐ-CP)

Phần này áp dụng cho người dùng cư trú tại Việt Nam (mỗi người gọi là "Người dùng Việt Nam"). Thỏa thuận này được lập theo pháp luật Việt Nam, bao gồm Bộ luật Dân sự số 91/2015/QH13 (Bộ luật Dân sự 2015), Luật Bảo vệ quyền lợi người tiêu dùng số 19/2023/QH15 (Luật BVQLNTD 2023), Luật Giao dịch điện tử, Luật Thương mại điện tử và Nghị định số 13/2023/NĐ-CP về Bảo vệ dữ liệu cá nhân. Quyền lợi của người tiêu dùng theo pháp luật không thể bị loại trừ hoặc hạn chế bằng hợp đồng; điều khoản nào trái với quy định bắt buộc của pháp luật sẽ vô hiệu ở mức trái quy định đó.

1. Phạm vi và sự chấp nhận Thỏa thuận này

Phần này là hợp đồng cung cấp dịch vụ giữa bạn và chúng tôi. Bằng việc đăng ký tài khoản, đăng nhập hoặc sử dụng Nền tảng, bạn chấp nhận Thỏa thuận này. Bạn xác nhận có đầy đủ năng lực hành vi dân sự theo Điều 21 Bộ luật Dân sự 2015; nếu là người chưa thành niên, việc giao kết phải được người đại diện theo pháp luật đồng ý. Trước khi giao kết, bạn có quyền được cung cấp đầy đủ thông tin về dịch vụ, giá cả và điều kiện giao dịch theo Điều 8 Luật BVQLNTD 2023 và Nghị định về Thương mại điện tử.

2. Đăng ký tài khoản và bảo mật

Để sử dụng Nền tảng, bạn cung cấp tên người dùng, địa chỉ email và mật khẩu (chỉ lưu dưới dạng băm). Chúng tôi thông báo mục đích xử lý dữ liệu tại thời điểm thu thập theo Nghị định 13/2023/NĐ-CP. Bạn có trách nhiệm giữ thông tin đăng ký chính xác và bí mật, chịu trách nhiệm về mọi hoạt động trong tài khoản. Bạn không được sử dụng danh tính giả, chia sẻ thông tin xác thực hoặc đăng ký thay mặt người khác khi không có thẩm quyền.

Nếu phát hiện truy cập trái phép vào tài khoản, bạn nên thông báo ngay qua email hỗ trợ hoặc biểu mẫu liên hệ trong ứng dụng. Chúng tôi áp dụng các biện pháp kỹ thuật và tổ chức phù hợp để bảo vệ tài khoản và dữ liệu cá nhân, bao gồm kiểm soát truy cập và mã hóa truyền thông, theo Điều 26 Nghị định 13/2023/NĐ-CP.

3. Dịch vụ và sử dụng hợp lý

Nền tảng cung cấp công cụ xây dựng trang web, quản lý nội dung, lưu trữ và các dịch vụ liên quan. Chúng tôi có thể thêm, thay đổi hoặc ngừng tính năng phù hợp với gói của bạn và thông báo theo quy định. Bạn chỉ được sử dụng Nền tảng cho mục đích hợp pháp, không vi phạm Bộ luật Dân sự, Luật Sở hữu trí tuệ, Luật An ninh mạng, Luật Giao dịch điện tử và các quy định khác của pháp luật Việt Nam. Bạn không được sử dụng Nền tảng để thu thập hoặc xử lý dữ liệu cá nhân của người khác khi không có cơ sở pháp lý theo Nghị định 13/2023/NĐ-CP.

Bạn không được: tải lên nội dung xâm phạm quyền sở hữu trí tuệ hoặc nội dung bất hợp pháp, có hại; gửi thư rác hoặc thư điện tử thương mại gây hiểu lầm; cố ý xâm nhập hoặc gây rối hoạt động của Nền tảng; hoặc sử dụng Nền tảng để thực hiện hành vi vi phạm pháp luật. Chúng tôi có thể tạm ngưng tính năng hoặc gỡ nội dung vi phạm khi có cơ sở và sẽ thông báo cho bạn.

4. Thành viên và dịch vụ trả phí

Gói trả phí yêu cầu đăng ký và thanh toán theo biểu phí công bố trên trang mua hàng trước khi giao kết, bao gồm gói, giá, chu kỳ thanh toán, ngày bắt đầu và kết thúc. Thanh toán được thực hiện qua nhà cung cấp thanh toán bên thứ ba; chúng tôi không nhận hoặc lưu trữ số thẻ, ngày hết hạn hoặc mật khẩu thanh toán. Việc gia hạn tự động chỉ thực hiện khi bạn đã được thông báo rõ ràng và không hủy trong thời hạn quy định, phù hợp với nguyên tắc minh bạch theo Luật BVQLNTD 2023.

Việc hoàn tiền được thực hiện theo quy định trên trang mua hàng và pháp luật Việt Nam. Bạn có quyền được hoàn tiền tương ứng hoặc hủy hợp đồng khi dịch vụ không đúng như công bố hoặc thông tin gây hiểu lầm theo Điều 27 Luật BVQLNTD 2023. Tiền hoàn sẽ được chuyển qua phương thức thanh toán ban đầu không chậm trễ.

5. Nội dung người dùng và sở hữu trí tuệ

Bạn giữ quyền tác giả và quyền sở hữu trí tuệ đối với nội dung do bạn tạo ra và đăng tải trên Nền tảng, theo Luật Sở hữu trí tuệ. Bạn bảo đảm có đủ quyền và nội dung không xâm phạm quyền của bên thứ ba. Bạn cấp cho chúng tôi quyền lưu trữ và xử lý nội dung chỉ trong phạm vi cần thiết để cung cấp dịch vụ. Nếu nội dung chứa dữ liệu cá nhân của người khác, bạn phải có cơ sở pháp lý theo Nghị định 13/2023/NĐ-CP.

Chúng tôi giữ mọi quyền đối với Nền tảng, bao gồm phần mềm, nhãn hiệu, giao diện và tài liệu. Việc sử dụng Nền tảng không chuyển giao quyền sở hữu trí tuệ cho bạn. Khi đóng tài khoản, quyền khai thác nội dung của bạn chấm dứt, trừ nghĩa vụ lưu trữ theo quy định pháp luật.

6. Dịch vụ bên thứ ba và plugin

Nền tảng có thể cho phép cài đặt plugin hoặc kết nối dịch vụ của bên thứ ba (thanh toán, phân phối nội dung, phân tích...). Các dịch vụ này do bên thứ ba cung cấp theo điều khoản và chính sách của họ; chúng tôi không phải là đại diện hoặc bên bảo lãnh, và không chịu trách nhiệm về thiệt hại do dịch vụ bên thứ ba gây ra, trừ trường hợp pháp luật quy định. Bạn nên xem xét điều khoản và chính sách của bên thứ ba trước khi sử dụng.

Khi thuê bên xử lý dữ liệu, chúng tôi thực hiện theo hợp đồng phù hợp và giám sát theo quy định của Nghị định 13/2023/NĐ-CP. Khi chuyển dữ liệu cá nhân ra nước ngoài, chúng tôi lập hồ sơ đánh giá tác động chuyển dữ liệu ra ngoài biên giới và thực hiện thủ tục theo Điều 24, 25 Nghị định 13/2023/NĐ-CP.

7. Miễn trừ và giới hạn trách nhiệm

Chúng tôi có nghĩa vụ cung cấp dịch vụ với sự chăm sóc hợp lý theo tiêu chuẩn chuyên môn, tuy nhiên Nền tảng có thể tạm gián đoạn để bảo trì hoặc do các sự kiện bất khả kháng. Trách nhiệm của chúng tôi được xác định theo Bộ luật Dân sự 2015 (các Điều 360-363 về trách nhiệm dân sự do vi phạm nghĩa vụ) và Luật BVQLNTD 2023. Thỏa thuận này không loại trừ trách nhiệm do cố ý hoặc lỗi nặng, và không tước quyền yêu cầu bồi thường thiệt hại của bạn theo pháp luật.

Theo Điều 10 Luật BVQLNTD 2023, điều khoản hợp đồng loại trừ trách nhiệm của tổ chức, cá nhân kinh doanh đối với người tiêu dùng hoặc hạn chế quyền khiếu nại, khởi kiện của người tiêu dùng là vô hiệu. Mọi điều khoản xung đột với quy định bắt buộc của pháp luật Việt Nam chỉ có hiệu lực ở phạm vi không trái quy định đó.

8. Tạm ngưng và chấm dứt

Bạn có thể chấm dứt sử dụng dịch vụ bất cứ lúc nào bằng cách đóng tài khoản qua cài đặt hoặc liên hệ với chúng tôi qua các kênh quy định. Chúng tôi có thể tạm ngưng hoặc chấm dứt quyền truy cập nếu bạn vi phạm nghiêm trọng Thỏa thuận này, nếu pháp luật hoặc cơ quan nhà nước có thẩm quyền yêu cầu, hoặc để bảo vệ Nền tảng và người dùng khác, và sẽ thông báo trước hợp lý khi có thể.

Khi chấm dứt, quyền sử dụng Nền tảng của bạn kết thúc. Chúng tôi chỉ lưu giữ dữ liệu cá nhân trong thời gian pháp luật yêu cầu hoặc để xử lý yêu cầu sau chấm dứt, sau đó xóa hoặc ẩn danh. Bạn vẫn có quyền yêu cầu truy cập, chỉnh sửa hoặc hạn chế xử lý dữ liệu theo Nghị định 13/2023/NĐ-CP. Các điều khoản cần tiếp tục hiệu lực, bao gồm luật áp dụng và giải quyết tranh chấp, vẫn có hiệu lực sau chấm dứt.

9. Quyền riêng tư và bảo vệ dữ liệu cá nhân

Việc xử lý dữ liệu cá nhân của bạn tuân theo Phần Việt Nam của Chính sách quyền riêng tư, phù hợp với Nghị định 13/2023/NĐ-CP, bao gồm mục đích, loại dữ liệu, thời gian lưu trữ, biện pháp bảo mật và các quyền của chủ thể dữ liệu theo Điều 9: quyền được biết, quyền đồng ý hoặc không đồng ý, quyền truy cập, cập nhật, chỉnh sửa, rút lại đồng ý, yêu cầu xóa, hạn chế xử lý, phản đối và khiếu nại.

Bạn có thể thực hiện các quyền này hoặc nộp khiếu nại qua email hỗ trợ hoặc biểu mẫu liên hệ trong ứng dụng; nếu không được đáp ứng thỏa đáng, bạn có thể khiếu nại với cơ quan chuyên trách bảo vệ dữ liệu cá nhân của Việt Nam hoặc khởi kiện theo pháp luật.

10. Luật áp dụng và giải quyết tranh chấp

Thỏa thuận này được điều chỉnh bởi pháp luật Việt Nam, trừ trường hợp quy định riêng về hợp đồng có yếu tố nước ngoài phải áp dụng. Các tranh chấp phát sinh sẽ được ưu tiên giải quyết thông qua thương lượng thiện chí. Nếu không thể giải quyết, bạn có quyền yêu cầu giải quyết theo Luật BVQLNTD 2023 hoặc khởi kiện tại Tòa án có thẩm quyền của Việt Nam theo Bộ luật Tố tụng dân sự. Điều khoản này không tước quyền khởi kiện bảo vệ quyền lợi người tiêu dùng của bạn.

11. Thay đổi Thỏa thuận

Chúng tôi có thể sửa đổi Thỏa thuận này để phản ánh thay đổi về dịch vụ, pháp luật hoặc hoạt động kinh doanh. Các thay đổi quan trọng sẽ được công bố trên Nền tảng và thông báo qua email hoặc kênh phù hợp trước ngày có hiệu lực. Việc tiếp tục sử dụng sau ngày có hiệu lực được coi là chấp nhận các điều khoản sửa đổi; nếu không chấp nhận, bạn có thể chấm dứt sử dụng dịch vụ trước ngày có hiệu lực.

Đối với dịch vụ trả phí, nếu sửa đổi làm giảm đáng kể chất lượng dịch vụ, bạn có quyền chấm dứt và được hoàn tiền tương ứng phần thời gian chưa sử dụng theo nguyên tắc công bằng cho người tiêu dùng. Chúng tôi không sửa đổi có hiệu lực hồi tố làm ảnh hưởng bất lợi đến quyền lợi đã phát sinh của bạn khi không có căn cứ pháp lý.

12. Liên hệ chúng tôi

Mọi thắc mắc về Thỏa thuận này, tài khoản hoặc khiếu nại về dịch vụ, vui lòng liên hệ qua email hỗ trợ hoặc biểu mẫu liên hệ trong ứng dụng. Về dữ liệu cá nhân, sử dụng kênh được mô tả trong Chính sách quyền riêng tư. Để bảo vệ quyền lợi hợp pháp, bạn có thể liên hệ cơ quan quản lý nhà nước có thẩm quyền hoặc khởi kiện tại Tòa án Việt Nam theo quy định của pháp luật.

Indonesia (Kitab Undang-Undang Hukum Perdata, UU No. 8 Tahun 1999 dan UU No. 27 Tahun 2022)

Bagian ini berlaku bagi pengguna yang berdomisili di Indonesia (masing-masing disebut "Pengguna Indonesia"). Perjanjian ini disusun berdasarkan hukum Indonesia, termasuk Kitab Undang-Undang Hukum Perdata (KUHPerdata), Undang-Undang Nomor 8 Tahun 1999 tentang Perlindungan Konsumen (UU Perlindungan Konsumen), Undang-Undang Nomor 11 Tahun 2008 jo. Undang-Undang Nomor 19 Tahun 2016 tentang Informasi dan Transaksi Elektronik (UU ITE), dan Undang-Undang Nomor 27 Tahun 2022 tentang Pelindungan Data Pribadi (UU PDP). Hak konsumen menurut hukum tidak dapat dihapuskan atau dibatasi oleh perjanjian; ketentuan yang bertentangan dengan ketentuan wajib peraturan perundang-undangan batal demi hukum sepanjang bertentangan tersebut.

1. Ruang Lingkup dan Penerimaan Perjanjian Ini

Bagian ini adalah kontrak layanan antara Anda dan kami untuk penggunaan Platform. Dengan mendaftar, masuk, atau menggunakan Platform, Anda menerima Perjanjian ini. Anda menyatakan telah cakap hukum menurut Pasal 1320 KUHPerdata; jika Anda belum dewasa, perjanjian harus disetujui oleh wali atau orang tua yang sah. Sebelum bertransaksi, Anda berhak memperoleh informasi yang jelas dan lengkap mengenai layanan, harga, dan syarat transaksi sesuai Pasal 4 huruf c UU Perlindungan Konsumen dan UU ITE.

2. Pendaftaran Akun dan Keamanan

Untuk menggunakan Platform, Anda memberikan nama pengguna, alamat email, dan kata sandi (hanya disimpan dalam bentuk hash). Pada saat pengumpulan, kami memberitahukan tujuan pemrosesan sesuai UU PDP. Anda bertanggung jawab menjaga keakuratan dan kerahasiaan informasi pendaftaran serta seluruh aktivitas dalam akun Anda. Anda dilarang menggunakan identitas palsu, membagikan kredensial, atau mendaftar atas nama orang lain tanpa wewenang.

Jika menemukan akses tidak sah ke akun Anda, harap segera memberitahukan melalui email dukungan atau formulir kontak dalam aplikasi. Kami menerapkan langkah-langkah teknis dan organisasi yang memadai untuk melindungi akun dan data pribadi, termasuk kontrol akses dan enkripsi komunikasi, sesuai Pasal 46 UU PDP.

3. Layanan dan Penggunaan yang Wajar

Platform menyediakan layanan pembuatan situs web, manajemen konten, hosting, dan alat terkait. Kami dapat menambah, mengubah, atau menghentikan fitur sesuai paket Anda dengan pemberitahuan yang layak. Anda hanya boleh menggunakan Platform untuk tujuan yang sah dan tidak bertentangan dengan KUHPerdata, UU Hak Cipta, UU ITE, UU Perlindungan Konsumen, dan peraturan perundang-undangan Indonesia lainnya. Anda dilarang menggunakan Platform untuk mengumpulkan atau memproses data pribadi pihak lain tanpa dasar hukum menurut UU PDP.

Anda dilarang: mengunggah konten yang melanggar hak kekayaan intelektual atau konten yang melanggar hukum dan berbahaya; mengirim spam atau pesan elektronik komersial yang menyesatkan; mencoba mengakses atau mengganggu Platform tanpa izin; atau melakukan perbuatan yang melanggar hukum melalui Platform. Kami dapat menangguhkan fitur atau menghapus konten yang melanggar berdasarkan dasar yang wajar dan akan memberitahukan Anda.

4. Keanggotaan dan Layanan Berbayar

Paket berbayar memerlukan pendaftaran dan pembayaran sesuai tarif yang diumumkan pada halaman pembelian sebelum transaksi, termasuk paket, harga, siklus penagihan, tanggal mulai dan berakhir. Pembayaran dilakukan melalui penyedia pembayaran pihak ketiga; kami tidak menerima atau menyimpan nomor kartu, tanggal kedaluwarsa, atau kata sandi pembayaran. Perpanjangan otomatis hanya dilakukan jika Anda telah diberitahu secara jelas dan tidak membatalkan dalam jangka waktu yang ditentukan, sesuai prinsip keterbukaan informasi UU Perlindungan Konsumen.

Pengembalian dana dilakukan sesuai ketentuan pada halaman pembelian dan hukum Indonesia. Anda berhak atas pengembalian dana atau pembatalan kontrak apabila layanan tidak sesuai dengan yang diumumkan atau terdapat informasi yang menyesatkan, sesuai Pasal 7 UU Perlindungan Konsumen. Dana akan dikembalikan melalui metode pembayaran semula tanpa penundaan.

5. Konten Pengguna dan Kekayaan Intelektual

Anda tetap memiliki hak cipta dan hak kekayaan intelektual atas konten yang Anda buat dan unggah ke Platform, sesuai UU Hak Cipta. Anda menjamin memiliki hak yang diperlukan dan konten tidak melanggar hak pihak ketiga. Anda memberikan kepada kami hak untuk menyimpan dan memproses konten hanya sepanjang diperlukan untuk menyediakan layanan. Jika konten memuat data pribadi orang lain, Anda wajib memiliki dasar hukum sesuai UU PDP.

Kami memiliki segala hak atas Platform, termasuk perangkat lunak, merek, antarmuka, dan dokumentasi. Penggunaan Platform tidak mengalihkan kepemilikan kekayaan intelektual kepada Anda. Ketika akun ditutup, hak operasional atas konten Anda berakhir, kecuali kewajiban penyimpanan menurut peraturan perundang-undangan.

6. Layanan Pihak Ketiga dan Plugin

Platform dapat mengizinkan pemasangan plugin atau koneksi ke layanan pihak ketiga (pembayaran, distribusi konten, analitik, dan lain-lain). Layanan tersebut disediakan oleh pihak ketiga berdasarkan ketentuan dan kebijakannya sendiri; kami bukan perwakilan atau penjamin, dan tidak bertanggung jawab atas kerugian yang timbul dari layanan pihak ketiga, kecuali ditentukan lain oleh hukum. Anda disarankan memeriksa ketentuan dan kebijakan pihak ketiga sebelum menggunakannya.

Ketika kami menunjuk pemroses data, kami melakukannya berdasarkan kontrak yang sesuai dan mengawasinya menurut ketentuan UU PDP. Ketika data pribadi dikirim ke luar negeri, kami memastikan negara tujuan memiliki tingkat pelindungan data pribadi yang setara atau berdasarkan kerja sama internasional, serta memperoleh persetujuan Anda sesuai Pasal 55 UU PDP.

7. Jaminan dan Batasan Tanggung Jawab

Kami berkewajiban memberikan layanan dengan kehati-hatian yang wajar sesuai standar profesional; namun Platform dapat mengalami gangguan sementara untuk pemeliharaan atau karena keadaan di luar kendali kami. Tanggung jawab kami ditentukan menurut Pasal 1243 dan seterusnya KUHPerdata tentang ganti rugi, serta UU Perlindungan Konsumen. Perjanjian ini tidak menghapus tanggung jawab karena kesengajaan atau kelalaian berat, dan tidak menghilangkan hak Anda untuk menuntut ganti rugi menurut hukum.

Menurut Pasal 18 UU Perlindungan Konsumen, klausul baku yang menyatakan pengalihan tanggung jawab pelaku usaha, menyatakan tunduk pada peraturan yang baru dibuat, atau menimbulkan kerugian bagi konsumen adalah dilarang dan batal demi hukum. Setiap ketentuan yang bertentangan dengan ketentuan wajib peraturan perundang-undangan hanya berlaku sepanjang tidak bertentangan.

8. Penangguhan dan Pengakhiran

Anda dapat mengakhiri penggunaan layanan kapan saja dengan menutup akun melalui pengaturan atau menghubungi kami melalui kanal yang ditentukan. Kami dapat menangguhkan atau mengakhiri akses Anda apabila terjadi pelanggaran material atas Perjanjian ini, apabila hukum atau perintah pejabat berwenang mewajibkan, atau untuk melindungi Platform dan pengguna lain, dengan pemberitahuan terlebih dahulu yang layak apabila memungkinkan.

Pada saat pengakhiran, hak Anda untuk menggunakan Platform berakhir. Kami hanya menyimpan data pribadi selama jangka waktu yang diwajibkan hukum atau untuk menangani permintaan setelah pengakhiran, kemudian menghapus atau menganonimkannya. Anda tetap berhak meminta akses, perbaikan, atau penghentian pemrosesan data menurut UU PDP. Ketentuan yang seharusnya tetap berlaku, termasuk hukum yang mengatur dan penyelesaian sengketa, tetap berlaku setelah pengakhiran.

9. Privasi dan Pelindungan Data Pribadi

Pemrosesan data pribadi Anda diatur oleh Bagian Indonesia dari Kebijakan Privasi Platform, sesuai UU PDP, mencakup tujuan pemrosesan, jenis data, jangka waktu penyimpanan, langkah keamanan, dan hak subjek data menurut Pasal 5 sampai 13: hak atas informasi, hak akses, hak perbaikan, hak pengakhiran pemrosesan dan penghapusan, hak penarikan persetujuan, hak keberatan, hak penundaan atau pembatasan pemrosesan, serta hak menuntut dan menerima ganti rugi.

Anda dapat melaksanakan hak-hak tersebut atau mengajukan keluhan melalui email dukungan atau formulir kontak dalam aplikasi; apabila tidak ditanggapi dengan memadai, Anda berhak mengajukan gugatan atau keluhan kepada lembaga yang berwenang sesuai peraturan perundang-undangan.

10. Hukum yang Mengatur dan Penyelesaian Sengketa

Perjanjian ini diatur oleh hukum Indonesia, kecuali terdapat ketentuan khusus tentang kontrak dengan unsur asing yang wajib diberlakukan. Sengketa yang timbul akan diupayakan diselesaikan melalui musyawarah dengan itikad baik terlebih dahulu. Apabila tidak tercapai kesepakatan, Anda berhak menempuh penyelesaian sengketa konsumen menurut UU Perlindungan Konsumen (melalui Badan Penyelesaian Sengketa Konsumen atau pengadilan) atau mengajukan gugatan ke pengadilan yang berwenang di Indonesia menurut HIR/RBg. Ketentuan ini tidak menghilangkan hak Anda untuk memperjuangkan hak konsumen melalui mekanisme hukum yang tersedia.

11. Perubahan Perjanjian

Kami dapat mengubah Perjanjian ini untuk mencerminkan perubahan layanan, hukum, atau praktik bisnis. Perubahan penting akan diumumkan di Platform dan diberitahukan melalui email atau kanal yang sesuai sebelum tanggal efektif. Penggunaan berkelanjutan setelah tanggal efektif dianggap sebagai penerimaan atas perubahan; jika tidak menerima, Anda dapat mengakhiri penggunaan layanan sebelum tanggal efektif.

Untuk layanan berbayar, apabila perubahan secara signifikan menurunkan kualitas layanan, Anda berhak mengakhiri dan memperoleh pengembalian dana secara proporsional atas masa layanan yang belum digunakan, sesuai asas keadilan bagi konsumen. Kami tidak melakukan perubahan retroaktif yang merugikan hak yang telah Anda peroleh tanpa dasar hukum.

12. Hubungi Kami

Untuk pertanyaan tentang Perjanjian ini, akun Anda, atau pengaduan layanan, silakan hubungi kami melalui email dukungan atau formulir kontak dalam aplikasi. Untuk pelindungan data pribadi, gunakan kanal yang dijelaskan dalam Kebijakan Privasi. Untuk memperjuangkan hak hukum Anda, Anda dapat menghubungi lembaga perlindungan konsumen atau pengadilan yang berwenang sesuai hukum Indonesia.

India (Digital Personal Data Protection Act, 2023)

This section applies to users in India ('Indian User'). We process personal data in accordance with the Digital Personal Data Protection Act, 2023 (the 'DPDP Act') and the rules made thereunder. The DPDP Act rights cannot be waived by contract, and this agreement does not limit them.

1. Scope and Acceptance of this Agreement

This section is the contract between you and us for use of the Platform. By registering, logging in, or using the Platform, you accept this agreement; if you do not, you must stop. You represent that you are an adult (18 years of age or older) or, if you are a child, that you have obtained verifiable consent from your parent or guardian, as required by Section 9 of the DPDP Act; we do not track children or serve them targeted behavioral advertising.

This section is independent of the other jurisdiction sections. You are responsible for complying with the DPDP Act when you process personal data of your own users through the Platform, including obtaining consent and providing notices.

2. Account Registration and Security

To use the Platform you provide a username, email address, and a password stored only in hashed form, together with your language preference. We process your personal data on the basis of valid consent given after a notice describing the processing, as required by Sections 4 and 5 of the DPDP Act. You agree to keep your details accurate and to safeguard your credentials, and you must not share your account or impersonate another person.

Notify us promptly through our support email or the in-app ticket/contact form of any unauthorized access. We apply reasonable security safeguards. If a personal-data breach occurs, we will notify the Data Protection Board of India and affected data principals as required by Section 8 of the DPDP Act.

3. Services and Acceptable Use

The Platform provides website-building, content-management, hosting, and related features. We may add, change, or retire features and apply usage limits consistent with your plan. You agree to use the Platform lawfully and in compliance with the DPDP Act and other applicable Indian law. You must not process personal data of children without verifiable parental consent or in a manner that tracks or targets them with behavioral advertising.

You must not: upload unlawful, infringing, or harmful content; send spam or misleading electronic communications; attempt unauthorized access or disruption; or transfer personal data outside India except to a country not restricted under Section 16 of the DPDP Act. We may remove content or suspend access that breaches this agreement.

4. Membership and Paid Services

Paid subscriptions are billed through a third-party payment provider; we do not receive or store your card number, expiry date, or payment password. The plan, order number, amount, billing cycle, and start and expiry dates are shown before purchase. Subscriptions renew automatically unless canceled; you may manage or cancel through your account settings or our support email or the in-app ticket/contact form.

Refunds follow the terms shown at purchase and applicable Indian consumer law, including the Consumer Protection Act, 2019. We will refund prepaid unused amounts where required. No provision excludes your mandatory rights for defective services, unfair contracts, or misleading advertising.

5. User Content and Intellectual Property

You retain ownership of your User Content and warrant that you have all rights and that it does not infringe third-party rights or violate the DPDP Act. You grant us a limited, non-exclusive license to host and process your User Content solely to operate the Platform. If your content includes personal data of your visitors, you remain responsible for consent and notices.

We own the Platform, including its software, trademarks, templates, and documentation, protected under Indian law. Use does not transfer ownership to you. On account closure, the operating license ends, subject to retention required by law.

6. Third-Party Services and Plugins

Third-party plugins and integrations are provided by their developers under their own terms and privacy policies; we are not responsible for their practices. When we engage cloud hosting, content-delivery networks such as EdgeOne, email/ticketing, or analytics providers, we manage them by contract. Cross-border transfers occur only to countries notified under Section 16 of the DPDP Act.

Review each plugin's disclosures before installation. We may disable a plugin that presents a security or legal risk. Integration is not an endorsement and creates no liability on our part for the third party's acts.

7. Disclaimers and Limitation of Liability

The Platform is provided 'as is' without guarantee of uninterrupted or error-free operation, except for guarantees that cannot be excluded under Indian law. To the extent permitted, we are not liable for indirect, consequential, or lost-profit damages arising from use. Our aggregate liability is limited to the fees you paid for the relevant period, except for liability that cannot be limited under mandatory law or for our willful or grossly negligent acts.

This agreement does not waive your statutory rights, including remedies under the DPDP Act and the Consumer Protection Act, 2019. Any unenforceable provision is modified to the minimum extent required. You retain remedies for defective services and before the consumer commissions.

8. Suspension and Termination

You may terminate this agreement at any time by closing your account or contacting our support email or the in-app ticket/contact form. We may suspend or terminate access if you materially breach this agreement, if required by law or by the Data Protection Board or a court, or to protect the Platform. We will, where practicable, give notice and an opportunity to cure.

On termination, your right to use the Platform ends. We retain personal data only for the period required by the purposes and law, then delete or anonymize it. You may still exercise your rights under Sections 11 and 12 of the DPDP Act. Surviving provisions include ownership, disclaimers, and governing law to the extent permitted.

9. Privacy and Data Protection

Our handling of your personal data is governed by the India section of the Platform Privacy Policy. That section describes the data collected, consent and notice, purpose limitation, children's protections, processors and cross-border transfers, retention, and security. It also describes your rights under the DPDP Act: to access a summary of processing, correct and erase your data, nominate someone to exercise your rights after your death, and grievance redressal.

You may exercise these rights through our support email or the in-app ticket/contact form. We respond within the period required under the DPDP Act. If you are unsatisfied, you may complain to the Data Protection Board. Where you process your visitors' data, you remain the Data Fiduciary.

10. Governing Law and Dispute Resolution

This agreement is governed by the laws of India. Any dispute arising out of or in connection with this agreement is subject to the jurisdiction of the competent courts in India, without prejudice to your right to seek remedies before the consumer commissions or to refer data-protection complaints to the Data Protection Board.

Nothing in this clause limits your statutory rights. This agreement is interpreted consistently with the DPDP Act and other mandatory Indian law, and any unenforceable term is read down to the minimum extent required.

11. Changes to this Agreement

We may revise this agreement for service, legal, or operational reasons. Material changes are notified in advance by email, a Platform notice, or the in-app ticket/contact form with a stated effective date, and continued use constitutes acceptance.

If you do not accept a revision, you may close your account before the effective date. For paid services, material adverse changes may entitle you to a refund of prepaid unused fees where required by law. We will not retroactively reduce your accrued rights without a lawful basis.

12. Contact Us

For questions about this agreement or your account, use our support email or the in-app ticket/contact form. For DPDP Act data requests and grievance redressal, use the channels described in the India section of the Privacy Policy and provide identity-verification details.

If you have an unresolved data-protection grievance, you may contact the Data Protection Board of India. We will respond promptly and cooperate with any competent authority.

Australia (Privacy Act 1988 and Australian Privacy Principles)

This section applies to users in Australia ('Australian User'). We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles ('APPs'), including the Notifiable Data Breaches scheme, and the relevant provisions of the Privacy and Other Legislation Amendment Act 2024 as in force. The statutory rights and the Australian Consumer Law guarantees cannot be waived by contract.

1. Scope and Acceptance of this Agreement

This section is the contract between you and us for use of the Platform. By registering, logging in, or using the Platform, you accept this agreement; if you do not, you must stop. You represent that you are of age and, if acting for an organization, authorized to bind it. The federal Privacy Act does not set a uniform digital-consent age; we apply a heightened standard to information of children consistent with the children's online privacy framework as it is implemented.

This section is independent of the other jurisdiction sections. You are responsible for complying with the APPs when you handle personal information of your own customers through the Platform, including open and transparent management and cross-border disclosure obligations.

2. Account Registration and Security

To use the Platform you provide a username, email address, and a password stored only in hashed form, together with your language preference. We collect personal information only by lawful and fair means and only where reasonably necessary, in line with APP 3, and manage it openly and transparently under APP 1. You agree to keep your details accurate and to safeguard your credentials, and you must not share your account or impersonate another person.

Notify us promptly through our support email or the in-app ticket/contact form of any unauthorized access. We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorized access under APP 11. If we reasonably suspect an eligible data breach under the Notifiable Data Breaches scheme, we will assess it and notify the Office of the Australian Information Commissioner ('OAIC') and affected individuals.

3. Services and Acceptable Use

The Platform provides website-building, content-management, hosting, and related features. We may add, change, or retire features and apply usage limits consistent with your plan. You agree to use the Platform lawfully and in compliance with the Privacy Act, the APPs, the Australian Consumer Law, and other applicable Australian law.

You must not: upload unlawful, infringing, or harmful content; send spam or misleading electronic communications; attempt unauthorized access or disruption; or use the Platform in a way that breaches the APPs, including direct marketing without honoring opt-out rights under APP 7. We may remove content or suspend access that breaches this agreement.

4. Membership and Paid Services

Paid subscriptions are billed through a third-party payment provider; we do not receive or store your card number, expiry date, or payment password. The plan, order number, amount, billing cycle, and start and expiry dates are shown before purchase. Subscriptions renew automatically unless canceled; you may manage or cancel through your account settings or our support email or the in-app ticket/contact form.

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures, you are entitled to a refund, a replacement, or compensation, and for any other reasonably foreseeable loss or damage. Refunds otherwise follow the terms shown at purchase. No provision excludes your mandatory consumer guarantees or remedies.

5. User Content and Intellectual Property

You retain ownership of your User Content and warrant that you have all rights and that it does not infringe third-party rights or violate the Privacy Act. You grant us a limited, non-exclusive license to host and process your User Content solely to operate the Platform. If your content includes personal information of your visitors, you remain responsible for the APPs when disclosing that information, including cross-border disclosure under APP 8.

We own the Platform, including its software, trademarks, templates, and documentation, protected under Australian law. Use does not transfer ownership to you. On account closure, the operating license ends, subject to retention required by law.

6. Third-Party Services and Plugins

Third-party plugins and integrations are provided by their developers under their own terms and privacy policies; we are not responsible for their practices. When we engage cloud hosting, content-delivery networks such as EdgeOne, email/ticketing, or analytics providers, we remain accountable for compliance and take reasonable steps to ensure they protect the information consistent with the APPs. Under APP 8, we take steps to ensure any overseas recipient handles personal information consistently with the APPs.

Review each plugin's disclosures before installation. We may disable a plugin that presents a security or legal risk. Integration is not an endorsement and creates no liability on our part for the third party's acts.

7. Disclaimers and Limitation of Liability

The Platform is provided 'as is' except for guarantees and warranties that cannot be excluded under the Australian Consumer Law. To the extent permitted by law, we are not liable for indirect, consequential, or lost-profit damages arising from use. Our aggregate liability is limited to the fees you paid for the relevant period, but this limitation does not apply to your non-excludable consumer guarantees or remedies, or to our willful or grossly negligent acts.

This agreement does not waive your statutory rights. Any unenforceable provision is modified to the minimum extent required, and the mandatory guarantees under the Australian Consumer Law continue to apply.

8. Suspension and Termination

You may terminate this agreement at any time by closing your account or contacting our support email or the in-app ticket/contact form. We may suspend or terminate access if you materially breach this agreement, if required by law or by the OAIC or a court, or to protect the Platform. We will, where practicable, give notice and an opportunity to cure.

On termination, your right to use the Platform ends. We retain personal data only for the period required by the purposes and law, then de-identify or delete it. You may still exercise your access and correction rights under APPs 12 and 13. Surviving provisions include ownership, disclaimers, and governing law to the extent permitted.

9. Privacy and Data Protection

Our handling of your personal information is governed by the Australia section of the Platform Privacy Policy. That section describes the information collected, the purposes and use, direct marketing, cross-border disclosure, quality and security, retention, and the steps we take to comply with APPs 1 to 13. It also describes your rights under APPs 12 and 13 to seek access to and correction of your personal information.

You may exercise these rights through our support email or the in-app ticket/contact form. We respond within a reasonable time. If you are unsatisfied, you may lodge a complaint with the OAIC. Where you process your visitors' information, you remain bound by the APPs.

10. Governing Law and Dispute Resolution

This agreement is governed by the laws of the Commonwealth of Australia and the state or territory in which you reside. Any dispute arising out of or in connection with this agreement is subject to the jurisdiction of the competent Australian courts, without prejudice to your right to pursue consumer guarantees under the Australian Consumer Law or to refer privacy complaints to the OAIC.

Nothing in this clause limits your statutory rights. This agreement is interpreted consistently with the Privacy Act and the Australian Consumer Law, and any unenforceable term is read down to the minimum extent required.

11. Changes to this Agreement

We may revise this agreement for service, legal, or operational reasons. Material changes are notified in advance by email, a Platform notice, or the in-app ticket/contact form with a stated effective date, and continued use constitutes acceptance.

If you do not accept a revision, you may close your account before the effective date. For paid services, material adverse changes may entitle you to a refund of prepaid unused fees where required by law. We will not retroactively reduce your accrued rights without a lawful basis.

12. Contact Us

For questions about this agreement or your account, use our support email or the in-app ticket/contact form. For access and correction requests under the APPs, use the channels described in the Australia section of the Privacy Policy and provide identity-verification details.

If you have an unresolved privacy complaint, you may contact the Office of the Australian Information Commissioner. We will respond promptly and cooperate with any competent authority.

Canada (PIPEDA)

This section applies to users in Canada ('Canadian User'). We handle personal information in accordance with the Personal Information Protection and Electronic Documents Act ('PIPEDA') and its ten fair information principles, together with the breach-notification regulations. For residents of Quebec, Law 25 may also apply to the extent applicable. PIPEDA rights cannot be waived by contract.

1. Scope and Acceptance of this Agreement

This section is the contract between you and us for use of the Platform. By registering, logging in, or using the Platform, you accept this agreement; if you do not, you must stop. You represent that you are of age and, if acting for an organization, authorized to bind it. PIPEDA does not set a uniform digital-consent age; we apply a heightened standard to information of minors.

This section is independent of the other jurisdiction sections. You are responsible for complying with PIPEDA when you collect, use, or disclose personal information of your own customers through the Platform, including obtaining meaningful consent and identifying the purposes at or before the time of collection.

2. Account Registration and Security

To use the Platform you provide a username, email address, and a password stored only in hashed form, together with your language preference. We identify the purposes for collection at or before the time of collection and obtain meaningful consent, consistent with the PIPEDA fair information principles. You agree to keep your details accurate and to safeguard your credentials, and you must not share your account or impersonate another person.

Notify us promptly through our support email or the in-app ticket/contact form of any unauthorized access. We protect personal information by safeguards appropriate to the sensitivity of the information, including encryption in transit and access control. If a breach of security safeguards occurs that presents a real risk of significant harm, we will notify the Office of the Privacy Commissioner of Canada ('OPC') and affected individuals as required by the Breach of Security Safeguards Regulations, and we record all breaches.

3. Services and Acceptable Use

The Platform provides website-building, content-management, hosting, and related features. We may add, change, or retire features and apply usage limits consistent with your plan. You agree to use the Platform lawfully and in compliance with PIPEDA and other applicable Canadian law.

You must not: upload unlawful, infringing, or harmful content; send spam or misleading electronic communications; attempt unauthorized access or disruption; or collect or disclose personal information in a way that exceeds the purposes to which consent was given. We may remove content or suspend access that breaches this agreement.

4. Membership and Paid Services

Paid subscriptions are billed through a third-party payment provider; we do not receive or store your card number, expiry date, or payment password. The plan, order number, amount, billing cycle, and start and expiry dates are shown before purchase. Subscriptions renew automatically unless canceled; you may manage or cancel through your account settings or our support email or the in-app ticket/contact form.

Refunds follow the terms shown at purchase and applicable Canadian and provincial consumer law. We will refund prepaid unused amounts where required. No provision excludes your mandatory rights under the Consumer Protection Act of your province or other applicable law.

5. User Content and Intellectual Property

You retain ownership of your User Content and warrant that you have all rights and that it does not infringe third-party rights or violate PIPEDA. You grant us a limited, non-exclusive license to host and process your User Content solely to operate the Platform. If your content includes personal information of your visitors, you remain accountable for the consent and purposes of its use.

We own the Platform, including its software, trademarks, templates, and documentation, protected under Canadian law. Use does not transfer ownership to you. On account closure, the operating license ends, subject to retention required by law.

6. Third-Party Services and Plugins

Third-party plugins and integrations are provided by their developers under their own terms and privacy policies; we are not responsible for their practices. When we engage cloud hosting, content-delivery networks such as EdgeOne, email/ticketing, or analytics providers, we remain accountable for the personal information transferred to them and use contracts and due diligence to protect it, consistent with PIPEDA's accountability principle for cross-border processing.

Review each plugin's disclosures before installation. We may disable a plugin that presents a security or legal risk. Integration is not an endorsement and creates no liability on our part for the third party's acts.

7. Disclaimers and Limitation of Liability

The Platform is provided 'as is' without guarantee of uninterrupted or error-free operation, except for guarantees that cannot be excluded under Canadian or provincial law. To the extent permitted, we are not liable for indirect, consequential, or lost-profit damages arising from use. Our aggregate liability is limited to the fees you paid for the relevant period, except for liability that cannot be limited under mandatory law or for our willful or grossly negligent acts.

This agreement does not waive your statutory rights, including remedies under PIPEDA for unlawful collection, use, or disclosure. Any unenforceable provision is modified to the minimum extent required.

8. Suspension and Termination

You may terminate this agreement at any time by closing your account or contacting our support email or the in-app ticket/contact form. We may suspend or terminate access if you materially breach this agreement, if required by law or by the OPC or a court, or to protect the Platform. We will, where practicable, give notice and an opportunity to cure.

On termination, your right to use the Platform ends. We retain personal information only as long as necessary to fulfill the purposes for which it was collected and as required by law, then delete or anonymize it. You may still exercise your individual access and correction rights. Surviving provisions include ownership, disclaimers, and governing law to the extent permitted.

9. Privacy and Data Protection

Our handling of your personal information is governed by the Canada section of the Platform Privacy Policy. That section describes the information collected, the purposes, consent, limiting collection, use, disclosure, and retention, accuracy, safeguards, openness, and your individual access and challenge rights under PIPEDA. It also describes cross-border accountability and breach notification.

You may exercise your access and correction rights through our support email or the in-app ticket/contact form. We respond within the period required under PIPEDA. If you are unsatisfied, you may lodge a complaint with the OPC. Where you process your visitors' information, you remain accountable.

10. Governing Law and Dispute Resolution

This agreement is governed by the laws of Canada and the law of the province in which you reside. Any dispute arising out of or in connection with this agreement is subject to the jurisdiction of the competent courts of that province, without prejudice to your right to refer privacy complaints to the OPC.

Nothing in this clause limits your statutory rights. This agreement is interpreted consistently with PIPEDA and other mandatory Canadian law, and any unenforceable term is read down to the minimum extent required.

11. Changes to this Agreement

We may revise this agreement for service, legal, or operational reasons. Material changes are notified in advance by email, a Platform notice, or the in-app ticket/contact form with a stated effective date, and continued use constitutes acceptance.

If you do not accept a revision, you may close your account before the effective date. For paid services, material adverse changes may entitle you to a refund of prepaid unused fees where required by law. We will not retroactively reduce your accrued rights without a lawful basis.

12. Contact Us

For questions about this agreement or your account, use our support email or the in-app ticket/contact form. For PIPEDA access and correction requests, use the channels described in the Canada section of the Privacy Policy and provide identity-verification details.

If you have an unresolved privacy complaint, you may contact the Office of the Privacy Commissioner of Canada. We will respond promptly and cooperate with any competent authority.

الإمارات العربية المتحدة (القانون الاتحادي رقم 5 لسنة 1985 بشأن المعاملات المدنية وقانون حماية المستهلك)

ينطبق هذا القسم على المستخدمين المقيمين في دولة الإمارات العربية المتحدة (يُشار إلى كل منهم بـ "المستخدم الإماراتي"). أُعدت هذه الاتفاقية وفقاً لقوانين دولة الإمارات العربية المتحدة، بما في ذلك القانون الاتحادي رقم 5 لسنة 1985 في شأن المعاملات المدنية (قانون المعاملات المدنية)، والقانون الاتحادي رقم 15 لسنة 2020 بشأن حماية المستهلك (قانون حماية المستهلك)، وقانون التعاملات الإلكترونية، والمرسوم بقانون اتحادي رقم 45 لسنة 2021 بشأن حماية البيانات الشخصية (قانون حماية البيانات). لا يمكن إسقاط أو تقييد حقوق المستهلك المقررة قانوناً بموجب عقد، وتكون أي عبارة تخالف أحكاماً آمرة في القانون باطلة بمقدار مخالفتها.

1. نطاق الاتفاقية وقبولها

هذا القسم هو عقد تقديم خدمات بينك وبيننا لاستخدام المنصة. بتسجيلك حساباً أو دخولك أو استخدامك المنصة فإنك تقبل هذه الاتفاقية. أنت تقر بأنك كامل الأهلية للتعاقد وفقاً للمواد 41 إلى 48 من قانون المعاملات المدنية، وإذا كنت قاصراً فيجب أن يوافق وليك أو وصيك القانوني. قبل التعاقد يحق لك الحصول على معلومات واضحة وكاملة عن الخدمات والأسعار وشروط التعامل وفقاً لقانون حماية المستهلك وقانون التعاملات الإلكترونية.

2. تسجيل الحساب والأمن

لاستخدام المنصة تقدم اسم المستخدم والبريد الإلكتروني وكلمة المرور (المحفوظة في صورة تجزئة فقط). نُعلمك بأغراض المعالجة وقت الجمع وفقاً لقانون حماية البيانات. أنت مسؤول عن دقة وسرية معلومات التسجيل وعن جميع الأنشطة التي تتم عبر حسابك. يُحظر عليك استخدام اسم مستعار أو مشاركة بيانات الدخول أو التسجيل نيابة عن شخص آخر دون تفويض.

إذا اكتشفت وصولاً غير مصرح به إلى حسابك فبادر بإخطارنا فوراً عبر بريد الدعم أو نموذج الاتصال داخل التطبيق. نطبق إجراءات تقنية وتنظيمية مناسبة لحماية حسابك وبياناتك الشخصية، بما في ذلك ضوابط الوصول وتشفير الاتصالات، وفقاً للمادة 23 من قانون حماية البيانات.

3. الخدمات والاستخدام المعقول

توفر المنصة خدمات بناء المواقع وإدارة المحتوى والاستضافة والأدوات المرتبطة بها. يجوز لنا إضافة أو تعديل أو إيقاف ميزات بما يتوافق مع باقتك وبإشعار مناسب. يجوز لك استخدام المنصة للأغراض المشروعة فقط وفقاً لقانون المعاملات المدنية وقوانين حماية الملكية الفكرية وقانون التعاملات الإلكترونية والتشريعات الإماراتية الأخرى. يُحظر عليك استخدام المنصة لجمع أو معالجة البيانات الشخصية للغير دون أساس قانوني وفقاً لقانون حماية البيانات.

يُحظر عليك: تحميل محتوى ينتهك حقوق الملكية الفكرية أو محتوى غير قانوني أو ضار؛ إرسال رسائل مزعجة أو رسائل إلكترونية تجارية مضللة؛ محاولة الوصول غير المصرح به إلى المنصة أو تعطيلها؛ أو القيام بأي فعل مخالف للقانون عبر المنصة. يجوز لنا تعليق الميزات أو حذف المحتوى المخالف على أساس معقول مع إخطارك.

4. العضوية والخدمات المدفوعة

تتطلب الباقات المدفوعة اشتراكاً ودفعاً وفقاً للأسعار المعلنة على صفحة الشراء قبل التعاقد، بما في ذلك الباقة والسعر ودورة الفوترة وتاريخي البدء والانتهاء. يتم الدفع عبر مزودي دفع خارجيين؛ لا نتلقى أو نخزن رقم البطاقة أو تاريخ الانتهاء أو كلمة مرور الدفع. لا يتم التجديد التلقائي إلا إذا أُبلغت بوضوح ولم تلغِ خلال المدة المحددة، وفقاً لمبدأ الشفافية في قانون حماية المستهلك.

تتم استردادات المبالغ وفقاً لما هو مبين على صفحة الشراء والقانون الإماراتي. يحق لك استرداد المبلغ أو إلغاء التعاقد إذا كانت الخدمة غير مطابقة لما أُعلن عنه أو تضمنت معلومات مضللة، وفقاً لقانون حماية المستهلك. يُعاد المبلغ عبر طريقة الدفع الأصلية دون تأخير غير مبرر.

5. محتوى المستخدم والملكية الفكرية

تحتفظ بحقوق المؤلف والملكية الفكرية على المحتوى الذي تنشئه وتنشره على المنصة وفقاً لقوانين حماية الملكية الفكرية الإماراتية. تضمن أنك تملك الحقوق اللازمة وأن المحتوى لا ينتهك حقوق الغير. تمنحنا الحق في استضافة ومعالجة المحتوى بالقدر اللازم لتقديم الخدمة فقط. إذا تضمن المحتوى بيانات شخصية لآخرين، فيجب أن يكون لديك أساس قانوني وفقاً لقانون حماية البيانات.

نحتفظ بجميع الحقوق في المنصة بما في ذلك البرمجيات والعلامات والواجهة والوثائق. لا ينقل استخدامك للمنصة أي ملكية فكرية إليك. عند إغلاق الحساب ينتهي حق التشغيل على المحتوى الخاص بك، مع مراعاة التزامات الاحتفاظ المقررة قانوناً.

6. خدمات الغير والإضافات

قد تتيح المنصة تثبيت إضافات أو ربط خدمات طرف ثالث (الدفع وتوزيع المحتوى والتحليلات وغيرها). تُقدم هذه الخدمات من قبل أطراف ثالثة وفق شروطها وسياساتها؛ لسنا وكيلاً أو ضامناً لها ولا نتحمل المسؤولية عن الأضرار الناشئة عن خدمات الغير، إلا فيما يقرره القانون. يُنصح بمراجعة شروط وسياسات الطرف الثالث قبل الاستخدام.

عند إسناد معالجة البيانات إلى معالجات خارجيين نتعاقد معهم وفقاً لعقود مناسبة ونشرف عليهم وفقاً لقانون حماية البيانات. عند نقل البيانات الشخصية خارج الدولة نتأكد من أن الدولة المستقبلة توفر مستوى ملائماً من الحماية أو نتخذ الضمانات المناسبة ونحصل على موافقتك وفقاً للمادة 21 من قانون حماية البيانات.

7. الإقرارات وحدود المسؤولية

نلتزم بتقديم الخدمة بدراية وعناية معقولة وفق المعايير المهنية، غير أن المنصة قد تشهد انقطاعاً مؤقتاً للصيانة أو لأسباب خارجة عن سيطرتنا. تحدد مسؤوليتنا وفقاً لأحكام المسؤولية العقدية في قانون المعاملات المدنية (المواد 282 إلى 300) وقانون حماية المستهلك. لا تسقط هذه الاتفاقية المسؤولية الناشئة عن العمد أو الخطأ الجسيم ولا تحرمك من حق المطالبة بالتعويض المقرر قانوناً.

وفقاً لقانون حماية المستهلك، تُعد العبارات التي تعفي المزود من المسؤولية تجاه المستهلك أو تحد من حقه في الشكوى أو التقاضي باطلة. كل عبارة تخالف أحكاماً آمرة في القانون لا تسري إلا بالقدر غير المخالف.

8. التعليق والإنهاء

يمكنك إنهاء استخدام الخدمة في أي وقت بإغلاق حسابك عبر الإعدادات أو التواصل معنا عبر القنوات المحددة. يجوز لنا تعليق أو إنهاء وصولك عند الإخلال الجسيم بهذه الاتفاقية أو عند اقتضاء القانون أو أمر جهة مختصة ذلك أو لحماية المنصة والمستخدمين الآخرين، مع إخطار مسبق مناسب متى أمكن.

عند الإنهاء ينتهي حقك في استخدام المنصة. نحتفظ بالبيانات الشخصية فقط للمدة التي يقتضيها القانون أو لمعالجة الطلبات بعد الإنهاء، ثم نحذفها أو نُخفي هويتها. تبقى لك حقوق الاطلاع والتصحيح وتقييد المعالجة وفقاً لقانون حماية البيانات. تستمر الأحكام التي يفترض استمرارها، بما فيها القانون الواجب التطبيق وتسوية النزاعات، بعد الإنهاء.

9. الخصوصية وحماية البيانات الشخصية

تخضع معالجة بياناتك الشخصية لقسم الإمارات من سياسة الخصوصية للمنصة، وفقاً لقانون حماية البيانات، بما في ذلك أغراض المعالجة وأنواع البيانات ومدة الاحتفاظ وإجراءات الأمن وحقوق صاحب البيانات وفقاً للمادة 24: الاطلاع والحصول على نسخة، التصحيح، الحذف أو إخفاء الهوية، تقييد المعالجة، نقل البيانات، والاعتراض والشكوى وسحب الموافقة في أي وقت.

يمكنك ممارسة هذه الحقوق أو تقديم شكوى عبر بريد الدعم أو نموذج الاتصال داخل التطبيق؛ وإذا لم تُلبَّ بشكل مرضٍ، يحق لك تقديم شكوى إلى مكتب تنظيم البيانات الشخصية في الدولة أو السلطة المختصة أو اللجوء إلى القضاء وفق القانون.

10. القانون الواجب التطبيق وتسوية النزاعات

تخضع هذه الاتفاقية لقوانين دولة الإمارات العربية المتحدة، ما لم تكن هناك أحكام خاصة بالعقود ذات العنصر الأجنبي يجب تطبيقها. تُسوَّى النزاعات الناشئة بالتفاوض بحسن نية أولاً؛ وإذا تعذر ذلك، يحق لك اللجوء إلى مركز حماية المستهلك أو المحاكم المختصة في الدولة وفق قانون الإجراءات المدنية الإماراتي. لا تحرم هذه المادة حقك في المطالبة بحقوقك الاستهلاكية عبر الآليات القانونية المتاحة.

11. تعديل الاتفاقية

يجوز لنا تعديل هذه الاتفاقية لتعكس تغييرات في الخدمات أو القانون أو الممارسات التجارية. تُعلن التعديلات المهمة على المنصة وتُخطر بها عبر البريد الإلكتروني أو قناة مناسبة قبل تاريخ السريان. يعتبر استمرار استخدامك بعد تاريخ السريان قبولاً للتعديلات؛ وإذا لم تقبلها يمكنك إنهاء استخدام الخدمة قبل تاريخ السريان.

بالنسبة للخدمات المدفوعة، إذا أدى التعديل إلى انخفاض جوهري في جودة الخدمة، يحق لك إنهاء التعاقد واسترداد المبلغ المتناسب عن المدة غير المستخدمة وفق مبدأ العدالة للمستهلك. لا نجري تعديلات بأثر رجعي تضر بحقوقك المكتسبة دون سند قانوني.

12. تواصل معنا

للاستفسار عن هذه الاتفاقية أو حسابك أو تقديم شكوى حول الخدمات، يرجى التواصل عبر بريد الدعم أو نموذج الاتصال داخل التطبيق. بشأن حماية البيانات الشخصية، استخدم القنوات الموضحة في سياسة الخصوصية. وللمطالبة بحقوقك القانونية، يمكنك التواصل مع جهاز حماية المستهلك أو المحكمة المختصة وفق القانون الإماراتي.

المملكة العربية السعودية (نظام المعاملات المدنية ونظام حماية البيانات الشخصية)

ينطبق هذا القسم على المستخدمين المقيمين في المملكة العربية السعودية (يُشار إلى كل منهم بـ "المستخدم السعودي"). أُعدت هذه الاتفاقية وفقاً لأنظمة المملكة العربية السعودية، بما في ذلك نظام المعاملات المدنية الصادر بالمرسوم الملكي رقم (م/191) بتاريخ 1444هـ، ونظام التجارة الإلكترونية، ونظام حماية المستهلك ولائحته، ونظام التعاملات الإلكترونية، ونظام حماية البيانات الشخصية الصادر بالمرسوم الملكي رقم (م/19) ولائحته التنفيذية (نظام حماية البيانات). لا يمكن إسقاط أو تقييد حقوق المستهلك المقررة نظاماً بموجب عقد، وتكون أي عبارة تخالف أحكاماً آمرة في الأنظمة باطلة بمقدار مخالفتها.

1. نطاق الاتفاقية وقبولها

هذا القسم هو عقد تقديم خدمات بينك وبيننا لاستخدام المنصة. بتسجيلك حساباً أو دخولك أو استخدامك المنصة فإنك تقبل هذه الاتفاقية. أنت تقر بأنك كامل الأهلية للتعاقد وفقاً لأحكام نظام المعاملات المدنية، وإذا كنت قاصراً أو ناقص الأهلية فيجب أن يوافق وليك أو نائبك الشرعي. قبل التعاقد يحق لك الاطلاع على وصف الخدمات والأسعار والشروط الأساسية بوضوح وفقاً لنظام التجارة الإلكترونية ونظام حماية المستهلك، بما في ذلك هوية المزود وبيانات التواصل والعنوان.

2. تسجيل الحساب والأمن

لاستخدام المنصة تقدم اسم المستخدم والبريد الإلكتروني وكلمة المرور (المحفوظة في صورة تجزئة فقط). نُعلمك بأغراض المعالجة وقت الجمع وفقاً لنظام حماية البيانات. أنت مسؤول عن دقة وسرية معلومات التسجيل وعن جميع الأنشطة التي تتم عبر حسابك. يُحظر عليك استخدام اسم مستعار أو مشاركة بيانات الدخول أو التسجيل نيابة عن شخص آخر دون تفويض.

إذا اكتشفت وصولاً غير مصرح به إلى حسابك فبادر بإخطارنا فوراً عبر بريد الدعم أو نموذج الاتصال داخل التطبيق. نطبق إجراءات تقنية وتنظيمية مناسبة لحماية حسابك وبياناتك الشخصية، بما في ذلك ضوابط الوصول وتشفير الاتصالات، وفقاً لأحكام نظام حماية البيانات ولائحته التنفيذية.

3. الخدمات والاستخدام المعقول

توفر المنصة خدمات بناء المواقع وإدارة المحتوى والاستضافة والأدوات المرتبطة بها. يجوز لنا إضافة أو تعديل أو إيقاف ميزات بما يتوافق مع باقتك وبإشعار مناسب. يجوز لك استخدام المنصة للأغراض المشروعة فقط وفقاً لنظام المعاملات المدنية وأنظمة حماية الملكية الفكرية والتجارة الإلكترونية والتشريعات السعودية الأخرى. يُحظر عليك استخدام المنصة لجمع أو معالجة البيانات الشخصية للغير دون أساس نظامي وفقاً لنظام حماية البيانات.

يُحظر عليك: تحميل محتوى ينتهك حقوق الملكية الفكرية أو محتوى غير نظامي أو ضار؛ إرسال رسائل مزعجة أو رسائل إلكترونية تجارية مضللة؛ محاولة الوصول غير المصرح به إلى المنصة أو تعطيلها؛ أو القيام بأي فعل مخالف للأنظمة عبر المنصة. يجوز لنا تعليق الميزات أو حذف المحتوى المخالف على أساس معقول مع إخطارك.

4. العضوية والخدمات المدفوعة

تتطلب الباقات المدفوعة اشتراكاً ودفعاً وفقاً للأسعار المعلنة على صفحة الشراء قبل التعاقد، بما في ذلك الباقة والسعر ودورة الفوترة وتاريخي البدء والانتهاء، وفقاً لمتطلبات الإفصاح في نظام التجارة الإلكترونية. يتم الدفع عبر مزودي دفع خارجيين؛ لا نتلقى أو نخزن رقم البطاقة أو تاريخ الانتهاء أو كلمة مرور الدفع. لا يتم التجديد التلقائي إلا إذا أُبلغت بوضوح ولم تلغِ خلال المدة المحددة، وفقاً لمبدأ الشفافية في نظام حماية المستهلك.

تتم استردادات المبالغ وفقاً لما هو مبين على صفحة الشراء والأنظمة السعودية. يحق لك استرداد المبلغ أو إلغاء التعاقد إذا كانت الخدمة غير مطابقة لما أُعلن عنه أو تضمنت معلومات مضللة، وفقاً لنظام حماية المستهلك ولائحته. يُعاد المبلغ عبر طريقة الدفع الأصلية دون تأخير غير مبرر، مع مراعاة مدة الاسترداد المقررة نظاماً.

5. محتوى المستخدم والملكية الفكرية

تحتفظ بحقوق المؤلف والملكية الفكرية على المحتوى الذي تنشئه وتنشره على المنصة وفقاً لنظام حماية حقوق المؤلف السعودي. تضمن أنك تملك الحقوق اللازمة وأن المحتوى لا ينتهك حقوق الغير. تمنحنا الحق في استضافة ومعالجة المحتوى بالقدر اللازم لتقديم الخدمة فقط. إذا تضمن المحتوى بيانات شخصية لآخرين، فيجب أن يكون لديك أساس نظامي وفقاً لنظام حماية البيانات.

نحتفظ بجميع الحقوق في المنصة بما في ذلك البرمجيات والعلامات والواجهة والوثائق. لا ينقل استخدامك للمنصة أي ملكية فكرية إليك. عند إغلاق الحساب ينتهي حق التشغيل على المحتوى الخاص بك، مع مراعاة التزامات الاحتفاظ المقررة نظاماً.

6. خدمات الغير والإضافات

قد تتيح المنصة تثبيت إضافات أو ربط خدمات طرف ثالث (الدفع وتوزيع المحتوى والتحليلات وغيرها). تُقدم هذه الخدمات من قبل أطراف ثالثة وفق شروطها وسياساتها؛ لسنا وكيلاً أو ضامناً لها ولا نتحمل المسؤولية عن الأضرار الناشئة عن خدمات الغير، إلا فيما يقرره النظام. يُنصح بمراجعة شروط وسياسات الطرف الثالث قبل الاستخدام.

عند إسناد معالجة البيانات إلى معالجات خارجيين نتعاقد معهم وفقاً لعقود مناسبة ونشرف عليهم وفقاً لنظام حماية البيانات. عند نقل البيانات الشخصية خارج المملكة نتأكد من أن الدولة المستقبلة توفر مستوى حماية لا يقل عن المستوى المقرر، ونتخذ الضمانات المناسبة ونحصل على موافقتك وفقاً للمادة 29 من نظام حماية البيانات، مع مراعاة ما تقرره الهيئة المختصة (سدايا).

7. الإقرارات وحدود المسؤولية

نلتزم بتقديم الخدمة بدراية وعناية معقولة وفق المعايير المهنية، غير أن المنصة قد تشهد انقطاعاً مؤقتاً للصيانة أو لأسباب خارجة عن سيطرتنا. تحدد مسؤوليتنا وفقاً لأحكام المسؤولية العقدية في نظام المعاملات المدنية ونظام حماية المستهلك. لا تسقط هذه الاتفاقية المسؤولية الناشئة عن العمد أو الخطأ الجسيم ولا تحرمك من حق المطالبة بالتعويض المقرر نظاماً.

وفقاً لنظام حماية المستهلك ولائحته، تُعد العبارات التي تعفي المزود من المسؤولية تجاه المستهلك أو تحد من حقه في الشكوى أو التقاضي باطلة. كل عبارة تخالف أحكاماً آمرة في الأنظمة لا تسري إلا بالقدر غير المخالف.

8. التعليق والإنهاء

يمكنك إنهاء استخدام الخدمة في أي وقت بإغلاق حسابك عبر الإعدادات أو التواصل معنا عبر القنوات المحددة. يجوز لنا تعليق أو إنهاء وصولك عند الإخلال الجسيم بهذه الاتفاقية أو عند اقتضاء الأنظمة أو أمر جهة مختصة ذلك أو لحماية المنصة والمستخدمين الآخرين، مع إخطار مسبق مناسب متى أمكن.

عند الإنهاء ينتهي حقك في استخدام المنصة. نحتفظ بالبيانات الشخصية فقط للمدة التي يقتضيها النظام أو لمعالجة الطلبات بعد الإنهاء، ثم نحذفها أو نُخفي هويتها. تبقى لك حقوق الاطلاع والتصحيح والإتلاف وتقييد المعالجة وفقاً لنظام حماية البيانات. تستمر الأحكام التي يفترض استمرارها، بما فيها القانون الواجب التطبيق وتسوية النزاعات، بعد الإنهاء.

9. الخصوصية وحماية البيانات الشخصية

تخضع معالجة بياناتك الشخصية لقسم المملكة من سياسة الخصوصية للمنصة، وفقاً لنظام حماية البيانات، بما في ذلك أغراض المعالجة وأنواع البيانات ومدة الاحتفاظ وإجراءات الأمن وحقوق صاحب البيانات وفقاً للمادة 16: الاطلاع والتحقق والحصول على نسخة، التصحيح والاستكمال والتحديث، الإتلاف عند زوال الغرض، تقييد المعالجة، نقل البيانات، والاعتراض وسحب الموافقة في أي وقت.

يمكنك ممارسة هذه الحقوق أو تقديم شكوى عبر بريد الدعم أو نموذج الاتصال داخل التطبيق؛ وإذا لم تُلبَّ بشكل مرضٍ، يحق لك تقديم شكوى إلى الهيئة السعودية للبيانات والذكاء الاصطناعي (سدايا) أو جهة حماية المستهلك المختصة أو اللجوء إلى القضاء وفق الأنظمة.

10. القانون الواجب التطبيق وتسوية النزاعات

تخضع هذه الاتفاقية لأنظمة المملكة العربية السعودية، ما لم تكن هناك أحكام خاصة بالعقود ذات العنصر الأجنبي يجب تطبيقها. تُسوَّى النزاعات الناشئة بالتفاوض بحسن نية أولاً؛ وإذا تعذر ذلك، يحق لك اللجوء إلى لجنة النظر في مخالفات أحكام نظام التجارة الإلكترونية أو لجان الفصل في مخالفات نظام حماية المستهلك أو المحاكم المختصة في المملكة وفق نظام المرافعات الشرعية. لا تحرم هذه المادة حقك في المطالبة بحقوقك الاستهلاكية عبر الآليات النظامية المتاحة.

11. تعديل الاتفاقية

يجوز لنا تعديل هذه الاتفاقية لتعكس تغييرات في الخدمات أو الأنظمة أو الممارسات التجارية. تُعلن التعديلات المهمة على المنصة وتُخطر بها عبر البريد الإلكتروني أو قناة مناسبة قبل تاريخ السريان، وفقاً لمتطلبات الإفصاح في نظام التجارة الإلكترونية. يعتبر استمرار استخدامك بعد تاريخ السريان قبولاً للتعديلات؛ وإذا لم تقبلها يمكنك إنهاء استخدام الخدمة قبل تاريخ السريان.

بالنسبة للخدمات المدفوعة، إذا أدى التعديل إلى انخفاض جوهري في جودة الخدمة، يحق لك إنهاء التعاقد واسترداد المبلغ المتناسب عن المدة غير المستخدمة وفق مبدأ العدالة للمستهلك. لا نجري تعديلات بأثر رجعي تضر بحقوقك المكتسبة دون سند نظامي.

12. تواصل معنا

للاستفسار عن هذه الاتفاقية أو حسابك أو تقديم شكوى حول الخدمات، يرجى التواصل عبر بريد الدعم أو نموذج الاتصال داخل التطبيق. بشأن حماية البيانات الشخصية، استخدم القنوات الموضحة في سياسة الخصوصية. وللمطالبة بحقوقك النظامية، يمكنك التواصل مع جهة حماية المستهلك أو المحكمة المختصة وفق الأنظمة السعودية.

Other Countries / Regions (International Standard)

This Section applies to users located in countries or regions that are not separately covered by another Section of this User Agreement. Where you are located in a jurisdiction with its own consumer-protection or contract legislation, the mandatory provisions of that legislation apply to the extent required by law. In all other cases, this Section sets out the internationally recognised terms on which the Platform is provided.

1. Scope and Acceptance of this Agreement

This Section is the contract between you and us for your use of the Platform. By registering an account, logging in, or using the Platform, you accept this agreement; if you do not accept it, you must not use the Platform. You represent that you are of legal age in your jurisdiction and have the authority to enter into this agreement, including where you act on behalf of an organisation. Where the law of your jurisdiction requires parental consent for minors, you confirm that such consent has been obtained.

2. Account Registration and Security

To use the Platform you provide a username, email address, and a password stored only in hashed form. You agree to keep your registration details accurate and confidential, and you are responsible for all activity under your account. You must not use a false name, share your credentials, or register an account on behalf of another person without authority.

Notify us promptly through our support email or the in-app ticket/contact form of any unauthorised access to your account. We implement appropriate technical and organisational measures to protect your account and personal information, including access controls and encryption of data in transit.

3. Services and Acceptable Use

The Platform offers website-building, content-management, hosting, and related tools. We may add, change, or retire features and may apply usage limits consistent with your plan. You agree to use the Platform only for lawful purposes and in compliance with all applicable laws of your jurisdiction. You must not use the Platform to collect or process personal information of third parties without a lawful basis.

You must not: upload content that infringes copyright or other rights, or that is unlawful or harmful; send spam or misleading commercial electronic messages; attempt unauthorised access to or disruption of the Platform; or misuse the Platform in any way that violates applicable law. We may suspend features or remove content that we reasonably believe violates this agreement or applicable law.

4. Membership and Paid Services

Paid plans require a subscription. The plan, order number, amount, billing cycle, and start and expiry dates are shown before purchase, and payment is made through a third-party payment provider; we do not receive or store your card number, expiry date, or payment password. Fees are charged in the currency displayed and renew automatically unless cancelled. You may change or cancel your subscription through your account settings or by contacting our support email or the in-app ticket/contact form.

Refunds are handled as described on the purchase page and as required under the consumer law of your jurisdiction. We will provide any refund due through the original payment method without undue delay. No term in this Section excludes any right or remedy you have under the mandatory consumer law of your jurisdiction.

5. User Content and Intellectual Property

You retain ownership of your User Content. You warrant that you have the necessary rights and that your content does not infringe third-party rights or violate applicable law. You grant us a non-exclusive, royalty-free license to host and process your User Content only as needed to operate the Platform. Where your User Content includes personal information of identifiable individuals, you are responsible for the lawful basis for that processing.

We retain all rights in the Platform, including its software, trademarks, templates, and documentation. Your use does not transfer ownership to you. Feedback may be used by us without restriction. On account closure, the operating license for your User Content ends, subject to retention required by law.

6. Third-Party Services and Plugins

The Platform may let you install third-party plugins and connect third-party payment, content-delivery, and analytics services. These are provided by their own developers under their own terms and privacy policies. We are not responsible for their handling of personal information or for the content or security of their services. Before installing a plugin, review its own disclosures and ensure that any personal information it processes is handled on a lawful basis.

When we outsource processing to cloud hosting providers, content-delivery networks, email and ticketing providers, or anonymized analytics providers, we do so under appropriate contracts that require them to protect personal information in accordance with our instructions.

7. Disclaimers and Limitation of Liability

The Platform is provided 'as is' without any guarantee of uninterrupted, error-free, or secure operation, except for guarantees that cannot be excluded under the law of your jurisdiction. To the extent permitted by law, we are not liable for indirect damages, lost profits, or lost data arising from your use of the Platform. Our liability is limited to the amount of the fees you paid in the relevant period, except in cases of our willful misconduct or gross negligence.

Where the law of your jurisdiction provides mandatory consumer protections, those protections are not excluded or limited by this agreement, and any unenforceable provision is modified to the minimum extent required by law.

8. Suspension and Termination

You may terminate this agreement at any time by closing your account through your settings or by contacting our support email or the in-app ticket/contact form. We may suspend or terminate your access if you materially breach this agreement, if required by law or by an order of a competent authority, or to protect the Platform and other users. We will, where practicable and legally permitted, give you notice and an opportunity to cure.

On termination, your right to use the Platform ends. We may retain personal data only for the period required by law or to handle post-termination inquiries, after which it is deleted or anonymized. Provisions that should survive, including governing law and limitation of liability to the extent permitted, survive termination.

9. Privacy and Data Protection

Our handling of your personal information is governed by the Section of the Platform Privacy Policy that applies to you. That Section explains the purposes of processing, the categories of data collected, retention, security measures, and your rights, including the right to access, correct, delete, or object to processing and, where processing is based on consent, the right to withdraw consent at any time.

You may exercise these rights through our support email or the in-app ticket/contact form. We respond without undue delay and within the period required by applicable law. If you are not satisfied, you may lodge a complaint with the competent data protection authority in your jurisdiction.

10. Governing Law and Dispute Resolution

This agreement is governed by the law of the country in which we are established, without regard to conflict-of-laws principles, except where the law of your habitual residence provides mandatory consumer-protection rules that apply regardless of this choice of law. In that case, the mandatory provisions of the law of your habitual residence apply to the extent required.

You may bring proceedings before the courts of the country in which we are established, or before the courts of your habitual residence where the law of your habitual residence allows you to do so. Nothing in this agreement limits your right to seek remedies before the courts or authorities of your jurisdiction under mandatory law.

11. Changes to this Agreement

We may amend this agreement to reflect changes in the Platform, in applicable law, or in our practices. Material changes will be communicated to you by email, by a notice on the Platform, or through the in-app ticket/contact form, and will take effect no earlier than the notice period required by applicable law. Your continued use after the effective date constitutes acceptance of the amended terms.

If you do not accept an amendment that materially affects your rights, you may terminate this agreement and close your account before it takes effect. For paid services, an amendment that significantly degrades your service may entitle you to a proportionate refund or to cancellation without penalty, in line with applicable consumer law. We will not make retroactive amendments that would adversely affect your accrued rights without a lawful basis.

12. Contact Us

For questions about this agreement, your account, or a suspected breach, contact us through our support email or the in-app ticket/contact form. To exercise your data-protection rights, use the channels described in the Privacy Policy and provide enough information to identify your account.

If you believe that our handling of your personal data infringes applicable law, you may lodge a complaint with the competent supervisory authority in your jurisdiction. We will cooperate with that authority and with any court before which a dispute is brought, and we will respond to well-founded requests within the applicable statutory periods.